Store Systems

After 30 years in the drug store sector, Michael Bloom left CVS Caremark in September 2011 to become president and COO of Family Dollar Stores. The extreme-value chain has adopted an aggressive growth strategy in recent years, and plans to open 450 to 500 stores in 2012.

Family Dollar is equally committed to improving existing locations. Under its ambitious store-reinvention program, an estimated 1,000 locations are scheduled to be renovated, relocated or expanded this year.

A shift in consumer payment habits has had a noticeable impact on merchants that process a large volume of low-value transactions. Credit cards, historically associated with payment for higher-priced items that required financing, have become a preferred payment method for routine purchases that once were covered by pocket change.

Duluth, Ga. -- NCR Corp. announced that the company’s point-of-sale terminals will now be the preferred checkout technology at Springdale, Ark.-based Harp’s Food Stores, an employee-owned company, which operates 66-plus grocery stores in Arkansas, Missouri and Oklahoma.

NCR’s RealPOS 60 checkout terminals will be used in all new Harp’s stores and will replace checkout equipment at 10 existing Harp’s stores. The grocer chose the NCR technology due to its high serviceability, compact size and price-to-performance ratio.

MOORESVILLE, N.C. — Lowe’s has promoted Kevin Measel to SVP store operations for the company’s West division. Measel replaces Jim Frasso, who retired from Lowe’s following a 17-year career with the company.

Measel has more than 28 years of retail experience in both store operations and merchandising, having served most recently as merchandising VP nursery. Additionally, he has served as regional VP district manager and store manager. He joined Lowe’s in 1994 and has held a number of positions of increasing responsibility.

Video surveillance is undergoing a major change as analog systems are replaced with high-definition, high-megapixel cameras and NVRs (network video recorders). Chain Store Age spoke with Keith Marett, VP marketing and communications for Avigilon, a leader in high-definition (HD) and megapixel video surveillance systems, about the shift from analog to digital systems.

What are the latest trends in video surveillance?

Rising consumer expectations have driven a corresponding increase in retail amenities, especially family-oriented provisions such as baby changing tables and child-seating products. Chain Store Age talked with Koala Kare Products’ Brendan Cherry about the evolution of family-friendly retail over the decades.

Since you introduced your first baby changing station some 25 years ago, how has the public’s perception of these types of retail amenities evolved?

New York City -- Canadian department store retailer The Bay is testing a virtual greeter at its Toronto flagship, according to the Globe & Mail.

The greeter, a life-like digital image of a female that is projected on a glass panel, is located near an interactive display of high-end gifts on the main floor. Named Anna, the image is prompted by sensors in the ceiling to start talking when customers approach.

The system was developed by 4D Retail Technology Corp., according to the report.

Omni-channel, seamless customer experience, empowered consumers and mobile commerce were among the buzzwords at the National Retail Federation’s Annual Convention & EXPO in New York City. The show attracted a record 25,000 retail executives, suppliers and consultants, the most in its 101-year history. Reflecting the global nature of retail, there were some 5,500 international participants from 78 countries.