Workforce Management

There has been a bit of controversy lately regarding Urban Outfitters’ recent request that some of their salaried employees “volunteer” to fill normally hourly roles in fulfillment centers and retail outlets.

The recent KronosWorks 2015 conference was held in Las Vegas, a city built on taking chances. However, increasing automation of workforce management tasks is helping retailers remove the risk from activities such as scheduling, staffing and hiring.

Here are three hot automation trends highlighted at KronosWorks that are helping retailers win the workforce management game.

Retail cloud technology deployments have been getting a lot of attention lately. However, the most publicized retail uses of cloud technology tend to be flashy, front-end implementations. For example, cloud platforms are frequently deployed to support the seamless customer experience that underpins omnichannel retail strategies. But the cloud is not just suited to running customer-facing systems. Cloud technology can also serve as an ideal platform for back-end systems and functions, such as workforce management.

When it comes to workforce management, retailers are focusing on optimizing scheduling.

The need for automated and even employee-driven scheduling was a coherent theme in presentations and interviews given by several retailers during the KronosWorks 2015 conference in Las Vegas. In an address during the opening keynote session, Mike Zorn, senior VP of associate and labor relations at Macy’s Inc., discussed the importance of scheduling to employee morale.

Retail cloud technology deployments have been getting a lot of attention lately. However, the most publicized retail uses of cloud technology tend to be flashy, front-end implementations.

But the cloud is not just suited to running customer-facing systems. Cloud technology can also serve as an ideal platform for back-end systems and functions, such as workforce management, according to Liz Moughan, director, retail and hospitality practice group of workforce management software and services provider Kronos Inc.

For a variety of retailers – from supermarkets, to restaurants, to department and convenience stores – the holiday shopping season represents the peak time of year for staffing up on temporary workers to help meet all of the increase in consumer demand. However, the need to staff up may be even greater this year as some companies have already been operating with limited capacity given the nation-wide labor shortage.

For a variety of retailers – from supermarkets, to restaurants, to department and convenience stores – the holiday shopping season represents the peak time of year for staffing up on temporary workers to help meet all of the increase in consumer demand.

For retailers, a diligent and detailed vetting of applicants — including employment verifications, thorough interviews and comprehensive background checks — should be a standard part of any responsible hiring and candidate review process. At the best of times, this process can be a complex and time-consuming endeavor. When retailers are looking to hire temporary or part-time seasonal help, especially for the holidays, the degree of difficulty goes up significantly.