Omnichannel

Lord & Taylor takes customers on a whimsical winter journey in the 79th annual holiday window display at its Manhattan flagship on Fifth Avenue.    With an Enchanted Forest theme, the five windows portray scenes of a winter wonderland and are filled with 34 hand-sculpted holiday animals. Each vignette is enhanced with over 350 square feet of LED walls. The store’s façade features more than 9,000 ft. of mixed garland, foliage, twinkling lights and holiday music      

One of the world’s largest sail manufacturers is sailing into Manhattan, but it won’t be selling its award-winning sails.   North Sails will open its third retail store on Nov. 16, in Manhattan. The company opened its first store in August, in Annapolis, Md., followed by a location in Newport, Rhode Island.  

Holiday retail sales should increase 2% to 4% over last year but retailers should not be expecting a similar profit boost.   That’s the view of Purdue University retail management expert Richard Feinberg who expects retailers will lose pricing power due to online competition.  

Neil Saunders, CEO of retail insights and consulting firm Conlumino, comments on J.C. Penney’s results for the third quarter in which sales came in under forecasts.   “After a good run of growth, J.C. Penney has faltered this quarter with both total and comparable sales slipping into negative territory. While the company is now overlapping some tougher prior year comparatives, this is nonetheless a disappointing outcome that takes the shine off some of the recent progress made under its recovery program.  

As the country continues to nurse its emotional Election Day hangover, businesses, including retailers, are contemplating what policies from President Elect Trump’s agenda will be tackled first in an effort to “Make America Great Again.”   

Alex and Ani has promoted Cindy DiPietrantonio to president of the company.           DiPietrantonio joined the jewelry and lifestyle brand in July 2016 as interim COO, and her transition to president has happened in “a very natural, organic way,” the company said.  

Wayfair is so bullish on virtual reality that it launched its second app — a solution designed to guide shoppers through virtual showrooms.   Available on Daydream, Google’s mobile VR platform, Wayfair’s IdeaSpace app enables consumers to explore a variety of uniquely designed spaces, and shop their favorite finds in an interactive setting. IdeaSpace was built by Wayfair Next, the company’s internal research and development team, using Google’s virtual reality technology.   

As Amazon continues to up the ante on convenient, fast shipping options, shoppers expect their favorite brands to follow suit.   Specifically, 42% of shoppers surveyed consider three- or four-day shipping "fast" – a significant drop from the 63% who said so last year. Instead, the majority (83%) of shoppers consider fast shipping to mean delivery within two days or less, according to the “2016 Deloitte Holiday Study,” a report based on responses from 5,038 consumers in the United States.