Omnichannel

Made-measure menswear retailer Indochino continues to expand its brick-and-mortar footprint.

Four years ago, Westfield Labs was established in San Francisco with the goal of creating a seamless experience for shoppers across physical and digital retail.

If retailers want to drive revenues, they need to get more “emotional.”

Consumers in the United States are locked in a vicious circle with brands over customer experience.

Starbucks Coffee Company has pulled out all the stops in Shanghai, opening the second location of its interactive, multi-sensory Starbucks Reserve Roastery format.

It really is — or should be — all about the customer.

Target Corp. has expanded the features on its mobile app.

A strong start to the holiday season has caused Macy's to make an unexpected change in its holiday hiring plans.