Omnichannel

Long before COVID-19 was even a part of our vocabularies, retail stores have strived to keep their locations clean, safe and visually pleasing.

Amazon is using a combination of automated and manual review of products and content on its site to flag and remove offensive items.

The Kroger Co. is following through on a pledge to build a leading-edge automated warehouse facility in the Southwest region.

Coborn’s Inc. has dramatically boosted customer engagement by creating and delivering personalized offers to shoppers.

Nike is providing shoppers with an augmented reality-based outdoor challenge – within the four walls of its “House of Innovation” store in Paris, France.

A transformative 2020 has elevated the role of the customer in monumental ways, accelerating any preexisting imperatives that ladder up to business growth.

More than four in 10 U.S. consumers will do more online shopping post-pandemic.

Jeff Orshell, EY Americas consumer retail leader, recently shared his thoughts on how retail will continue evolving in 2021 and beyond, as the COVID-19 pandemic begins to subside.