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Omnichannel

  • Macy’s, Saks and J.C. Penney beat Street in July, Kohl’s disappoints as sales fall

    New York City -- Department store retailers registered solid gains in July, with Macy’s, Saks and J.C. Penney all beating analysts’ estimates. Kohl’s, however, fell short of estimates as its sales fell.

    At Macy's, same-store sales rose 5% in July, beating analysts' estimates of 4.1%. The company’s online sales (macys.com and bloomingdales.com combined) surged 36.7% in July, 40.2% in the second quarter and 39.2% in the first half of 2011.

  • Walmart To Go delivers

    As residents of San Jose, Calif., my wife Pamela and I have our choice of some of the nation’s leading grocers: Whole Foods, Trader Joe’s, Safeway. These companies set a high standard when it comes to quality and service, so it was with some reluctance, but a sense of adventure, that we gave Walmart To Go a try.

  • Capturing Customer Feedback

    By Scott Zimmerman

    The days of collecting customer feedback through an annual survey are over.  Today, retailers are utilizing online and mobile tools that not only serve as “real-time” feedback mechanisms, but also act as bustling hubs of customer conversations and activity online.

  • Agency chosen for Ikea catalog revamp

    NEW YORK — Ikea announced that it has named McCann NY as its global agency of record for its catalog. According to the company, McCann NY will work with ICOM, Ikea's in-house communications team based at the company's headquarters in Almhult, Sweden.

     McCann NY has been charged with revamping the catalogue by utilizing new technology to create an integrated storytelling experience that includes reimagining the store environment.

  • Fresh & Easy to test smaller format

    New York City -- Fresh & Easy Neighborhood Market, the U.S. division of Tesco, has joined the growing number of retailers opening smaller-format stores. The grocery store operator plans to test a new concept, called Fresh & Easy Express, in San Pedro, Calif.

    Fresh & Easy’s new format will be in the 4,000 sq. ft. range, compared with its typical 10,000-sq.-ft. footprint.

    For more, go to freshneasybuzz.blogspot.com/
     

  • Sears expands online efforts to reach Latino market

    Hoffman Estates, Ill. -- Sears Holdings has announced the launch of two Latino social media channels: Facebook.com/SearsLatino and a Twitter handle @SearsLatino.

  • Simplified savings come to CVS loyalty program

    WOONSOCKET, R.I. — CVS/pharmacy once again has boosted its rewards program with a new digital savings option that allows customers to send coupons directly to their loyalty card.

    The company said that the "Send to Card" option provides ExtraCare cardholders, who have opted in to receive ExtraCare emails, with the option to send select coupons directly to their ExtraCare cards for automatic, digital in-store redemption, eliminating the need to print those coupons at home and submit paper copies at the register.

  • Verizon Wireless to install AmEx payment app on phones

    New York City -- A Monday report by the Associated Press said that Verizon Wireless will install apps for American Express Co.'s new online payment service, Serve, on its phones and tablets.

    Terms of the agreement between Verizon Wireless and American Express have not been revealed. Verizon’s Serve online payment service is based on pre-funded accounts, and it enables online transactions without entering a credit card number.
     

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