Omnichannel

BURLINGTON, Mass. — 89 Degrees, a customer engagement agency that leverages data and analytically driven strategy for maximum ROI, has named Rosie Poultney VP, analytics.

“Rosie is a key hire in our evolution as a customer engagement agency, linking digital technology and analytics to drive omnichannel marketing in powerful new ways,” said Phil Hussey, president of 89 Degrees. “Adding Bill Pena recently as VP of technology services was another major step in this direction, as we bring world class talent to our technology solutions.”

TORONTO -- MI9 announced that Samsonite Company Stores, the North American retail and ecommerce division of Samsonite, has selected MI9 to provide its omnichannel retail platform.

Seattle — Amazon.com increased net sales an impressive 22% during the second quarter of fiscal 2013. But the Internet retailing giant reported a net loss of $7 million due to operating expenses and investments in warehouses, digital content and other areas, compared with net income of $7 million in the year-ago period.

Seattle — Starbucks Corp. reported strong results for third quarter fiscal 2013, with net revenues, same-store sales and operating income all increasing substantially from the same quarter a year earlier.

Net earnings grew 25%, from $333.1 million to $417.8 million.

Net revenues totaled about $3.7 billion, up 13% from $3.3 billion. Same-store sales increased 8% globally, driven by 9% growth in U.S. stores.

Walmart.com is already a large, fast growing and dynamic organization, but global e-commerce president and CEO Neil Ashe is intent on executing an integrated vision of commerce that no one else has — or can.
 

Chicago — Pure-play e-tailers are doing a better job in satisfying their customers overall than omnichannel retailers, but omnichannel retailers have an edge in select functional areas like checkout. According to results of the mid-year Customer Feedback Index (CFI) from OpinionLab, e-tailers had an average CFI score of 481, compared with a CFI average of 457 for omnichannel retailers.

San Francisco -- PB Teen, a division of Williams-Sonoma, on July 27 will open its first store in Orange County, Calif., at South Coast Plaza in Costa Mesa.

The store will be anchored around a complimentary PBteen Design Lab, where teens and their parents can engage with the brand and its products by digitally creating a personalized room on a computer monitor. Using drag and drop technology, teens can experiment with different room configurations and color combinations and quickly see their designs come to life on a television screen overhead. 

SIDNEY, Neb. — Continued strength of firearm sales helped propel second-quarter results at Cabela’s, which reported net income $44.6 million for the three-month period ended June 29, just beating Wall Street's prediction, compared to $33.9 million in the year-ago period. 

The outdoor goods retailer also reported that its second-quarter net income surged 31% on a 10.5% rise in same-store sales. Revenue rose 21% to $756.8 million from $627.3 million. Direct revenue increased 13.7% to $180.1 million.