Omnichannel

According to a report by digital measurement firm comScore, desktop-based e-commerce spending rose 12% year-over-year to $56.1 billion, marking the 18th consecutive quarter of positive year-over-year growth and 14th consecutive quarter of double-digit growth.

M-commerce spending on smartphones and tablets added $7.3 billion for the quarter, up 23% compared to a year ago, for a digital commerce spending total of $63.4 billion in the first quarter.

New York – Kate Spade & Company earned net income of $46 million in the first quarter of fiscal 2014. This marked a return to profitability after a net loss of $52 million in the prior year period.

At its Smarter Commerce Global Summit in Tampa, IBM announced ‘IBM ExperienceOne,’ a new integrated portfolio of cloud-based and on premise offerings that help clients quickly deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices.

Armonk, N.Y. – IBM is releasing 'IBM ExperienceOne,' a new integrated portfolio of cloud-based and on premise offerings that help clients deliver deeper, more valuable customer engagements by bringing together marketing, sales and service practices. Built on best practices, IBM ExperienceOne delivers a set of pre-defined engagement solutions delivered with IBM consulting services and powered by its WebSphere Commerce, Customer Digital Experience and Enterprise Marketing Management software.

San Diego - While showrooming, the process of researching in-store before buying online, remains popular among 76% of consumers, the emerging trend of webrooming, or researching online before buying in-store, is even more common, representing 88% of shoppers. According to “The Rise of Webrooming: A Changing Consumer Landscape,” a report from Interactions, 75% of webroomers believe they can find the lowest in-store price, while 72% prefer online product comparisons and 71% prefer online product research.

Staples this week debuted eight new product categories in its Dallas retail stores to help business customers “Make More One-stop Shopping Happen.” The product expansion is rolling out to more than 1,000 stores across the U.S. and hundreds more in Canada.

Commerce solutions company Square has introduced Square Feedback, a new product that turns digital receipts into a channel between buyers and sellers.

Square Feedback prompts customers to send feedback about their experiences directly to business owners through their digital receipts. Sellers can also respond directly to customers, resolve issues one on one, and protect their reputations.

Square delivers more than 10 million digital receipts a month.

Dodgeville, Wis. – Lands’ End is running an omnichannel swimsuit promotion called the “Lands’ End Getaway Tour.” From May 17 through June 7, the Lands' End Getaway Tour will make stops in Atlanta, New York, Boston, Toronto, Chicago and Madison, Wisconsin, with personalized fittings and consultations.

In addition, Lands’ End is offering a website with videos on how to create a professional swimsuit fit experience and swim style tips from Glamour.