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Omnichannel

  • Report: Only 5% of retailers have fully executed omnichannel strategy

    Minneapolis -- Few companies (5%) believe they are “advanced” when it comes to omnichannel capabilities, and between 35% and 40% believe they are lagging, according to a report by SPS Commerce, a provider of enterprise retail cloud services. The company’s third annual “Retail Insight” report confirms the cross-functional challenges retailers, suppliers and logistics firms face as they build omnichannel capabilities into their operations.   

  • Plug and Play’s CEO Corner: Aahlada Chennupati, ProductPlay

    Plug and Play brings together retailers and start-ups who offer specific technology and expertise that can relieve merchants’ pain points. Customer Disruption highlights one of those start-ups in each issue with a brief Q&A. This issue, the spotlight is on Aahlada Chennupati, CEO and co-founder of ProductPlay.   1) What does your company do?  

  • Report: Bank of America says Alibaba tops in e-commerce

    Charlotte, N.C. –- Bank of America has reportedly released a report saying that Chinese e-commerce platform Alibaba Group Holding Ltd. is the leader in global e-commerce, followed by Amazon.com.    According to Benzinga.com, Alibaba currently holds 31% of global e-commerce market share and should grow to capture 33% of global e-commerce market share in 2015.    

  • Walmart slows physical expansion in U.S.

    A much anticipated acceleration of small format Walmart stores failed to materialize on Wednesday when the retailer announced plans to curtail domestic new store growth in 2016.

  • Amazon to open pop-ups in San Francisco, Sacramento

    Seattle –- Amazon.com will open a holiday pop-up store at San Francisco Westfield Centre, in San Francisco, on Wednesday, Oct. 22, according to the San Francisco Business Journal.   

  • Amazon’s video app targets Dropbox and Google Drive

    Amazon Cloud Drive users now have access to their personal videos and photos from connected devices on the Amazon Instant Video app.

    The feature is now available on PlayStation 3 and 4 along with select LG and Samsung smart TVs across the U.S., U.K. and Germany.

  • Study: Retailer web pages load too slowly

    Tel Aviv, Israel -- The average online shopper expects a Web page to render in less than three seconds, but analysis of the load times of the top 100 retailers reveals that the median home page on a desktop takes 6.5 seconds to render its primary content and 11.4 seconds to fully load.   

  • Gap to outdo Walmart in holiday hires; plans Holiday Hiring Blitz events nationwide

    San Francisco -- Gap Inc. plans to hire more than 63,000 seasonal associates—more than Walmart—at its stores, call centers and distribution centers nationwide for the 2014 holiday season. (Walmart previously announced it was hiring 60,000 seasonal associates.)  
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