Omnichannel

Epicor Software Corp. has agreed to acquire privately held QuantiSense, Inc., a provider of cloud and on-premises packaged analytic solutions for the retail industry. The acquisition of QuantiSense, expected to close by Oct. 31, 2014, will add QuantiSense business intelligence and advanced retail analytics offerings to the Epicor Retail solutions portfolio, helping empower users to leverage enterprise-wide data as actionable insights to optimize all aspects of their operations, from the supply chain through to multi-channel points of purchase.

Austin, Texas -- A majority of Americans would be comfortable divulging information about themselves anonymously to their favorite stores (60%) or a product brand (56%), and close to half would anonymously share personal data to an app (46%). According to a new national survey from Wearables.com and The Center for Generational Kinetics, some consumers will also share personal information in exchange for certain benefits.  

Any retail marketer today understands that the value of a loyalty program lies in the data it collects and the ability to target consumers based on that data. But in today’s omnichannel environment, consumers have expectations on of how retailers are using their information what that data is “buying” them -- expectations that retailers are struggling to meet.

Digital Challenges

Mountain View, Calif. -- AgilOne, the cloud-based predictive marketing company, announced that home design retailer Jonathan Adler will use AgilOne’s cloud platform to improve customer engagement by creating more personalized, data-driven marketing.

New York -- Using smartphones and tablets to shop for the holidays has grown by 53% since 2012, and is expected to play a big role in decision making and actual purchases this year, according to the American Express Spending & Saver Tracker. The report finds the average American consumer is back to holiday spending at 2012 levels, and will plan to shell out $842 this year (vs. $1,260 in 2013 and $848 in 2012).   Consumers saying they will use their gadgets to:

New York –- Magento, an EBay Enterprise company, has created the exclusive Fashion Partner Initiative. This program includes expert technology partners, system integrators, digital agencies and developers that can step in and act as an extension of a fashion retailer’s in-house team.   

New York -- Twenty percent of American adults already own a wearable device and the adoption rate, on par with tablets in 2012, is quickly expected to rise. According to a PwC survey of 1,000 consumers, after dietary, exercise and medical information, an enhanced retail experience was at the top of the list of information Millennials would like wearable tech to provide them.

New York -- Incidents of smartphone “showrooming”—seeing a product in a store, then buying it online from another retailer using a smartphone—dropped from 37% in the United States last year to 28% in 2014. But “webrooming,” in which consumers buy in a store after researching a purchase online using a smartphone, was reported by an even higher proportion of respondents, 41%.  Those are among the findings of GfK’s 2014 FutureBuy global study of shopping habits and preferences.