Omnichannel

An improvement in delinquency rates helped Conn’s in December, as the company reported an 11.5% increase in total net sales.

Conn’s total sales, which the company reported at $132.4 million, were impacted approximately 7% by tighter consumer finance underwriting, the company said, which was implemented in response to rising credit delinquencies and defaults. The action improved 60-plus-day delinquency rates in December by 30 basis points over November, the company reported. The company also said same store sales edged up only 0.5% due to plummeting tablet demand.

Minneapolis – Target Corp. enjoyed many digital returns during the 2014 holiday season, as the retailer broke seasonal digital sales records. Target.com sales on the all-important Black Friday and Cyber Monday shopping days were up 40% from 2013.

Cincinnati -- In response to changes in “where the customer is headed,” Macy’s chief announced on Thursday a sweeping reorganization plan that will close 14 under-performing stores, lay off thousands of workers and, most far-reaching, ready the retailer to respond to an omnichannel shopping environment.

Omnichannel access to the best merchandise in the world is the objective behind a new digital initiative at Neiman Marcus that has the retail embedding high resolution screen in shoe department tables.

The upscale department store operator worked with touchscreen technology provider T1Visions to create the interactive retail tables which are now live at Neiman’s Austin, Chicago and Los Angeles area stores.

Washington, D.C. – The holidays were at least moderately happy for in-store retailers. According to the Applied Predictive Technologies (APT) Index, in-store sales for the 2014 holiday shopping season were up 0.7% although sales decreased on Black Friday and Super Saturday weekends.

The number of transactions: actually declined 0.4%, but this was more than offset by a 1.1% increase in average purchase amount. Black Friday weekend retail sales were down -3.5%, while Super Saturday weekend retail sales were down -1.7%.

San Luis Obispo, Calif. – Despite getting a lot of attention, ship-from-store and in-store pickup may not be on most retailers’ short-term to-do lists. In a new e-commerce study conducted by distributed order management solutions provider Shopatron in December, 59% of retailers said they did not have plans to deploy new order fulfillment solutions like ship-from-store or in-store pickup.  

Ace Hardware is set to launch a “Free Store Pickup” program this April and has chosen PGA tour player Hunter Mahan to serve as pitchman for the omnichannel initiative.

The deal with six-time winner Mahan marks the first time the nation’s largest hardware cooperative has teamed with a professional athlete on an endorsement deal.

Oakland, Calif. – Teen lifestyle brand Billabong is positioning its supply chain on the GT Nexus platform to support transformation of its wholesale and retail businesses. Billabong will connect suppliers and trading partners in a cloud-based network to facilitate and automate processes for supply chain financing, order collaboration, invoice management, in-transit visibility and payment management.