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Omnichannel

  • Report: Walmart gets the message on in-store assistance

    Usually retailers are not pleased when hackers get into their systems, but Walmart Stores Inc. is very happy with three hackers in particular. Walmart will test a new SMS-based customer service tool that won a recent Walmart Labs-sponsored “hackathon.”

  • Study: Consumers not ready to pay with EMV

    In the 1970s, Saturday Night Live had a cast of comedians that were called the “Not Ready for Prime Time Players.” In 2015, U.S. retailers have a cast of customers that could be called the “Not Ready for EMV Payers.”

  • Indian e-commerce giant recruits execs from major retail, tech firms

    Flipkart, a leading Indian online marketplace, is naming three new technology executives with experience at some major global retail and IT firms.

  • Macy’s begins huge holiday hiring push

    The workforce at Macy’s will swell by 50% in the coming month as the department store retailer looks to elevate service levels during the holiday season.

    Macy’s said it plans to hire 85,000 workers, versus 86,000 last year, for temporary positions at its Macy's and Bloomingdale's stores, call centers, distribution centers and online fulfillment centers. The company had roughly 167,000 employees at the end of its fiscal year on Jan. 31, 2015.

  • The Home Depot builds physical omnichannel infrastructure

    The Home Depot is building physical infrastructure to support online operations. The home improvement giant is officially opening the third of three facilities designed to support its online business, IT transformation and overall interconnected retail strategy.

    The new 1.6 million-sq.-ft. facility is located in Troy Township, Ohioand is expected to eventually employ 500 workers. Home Depot is opening the center as online sales continue to grow and currently account for 5% of total revenues.

  • Shopify teams with another online giant

    Shortly after expanding its e-commerce partnership with Facebook, the cloud-based multichannel Shopify platform is teaming up with another online giant. Shopify has been selected as the preferred migration provider for Amazon Webstore, making it easier for online businesses to sell on both Amazon and other channels using Shopify.

  • Nordstrom opens first international flagship

    Nordstrom Inc. has opened its first international flagship location. The luxury retailer opened its new store at Pacific Centre inVancouver, British Columbiaon Friday, Sept. 18.

    The 230,000-sq.-ft. flagship store offers a curated selection of merchandise from accessible to luxury price points.

  • Hudson’s Bay names digital exec

    Hudson's Bay Co. has appointed Dion Rooney to executive VP, HBC digital. Rooney will be responsible for leading the HBC digital business and delivering online experience across all banners.

    Rooney brings more than 30 years of senior experience in the IT field. Prior to joining HBC, Rooney served as CIO of Toys “R” Us, where he was instrumental in building a global state-of-the-art omni-channel offering. He has been developing e-commerce strategies and building digital businesses for more than a decade.

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