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Omnichannel

  • At Dick's Sporting Goods, Black Friday is all about social media

    While all the major retailers will be offering deals and discounts on Black Friday weekend, Dick's Sporting Goods plans to woo shoppers with an exciting social media promotion.

  • Report: Apple eyeing PayPal turf

    Apple Inc. may be planning an entry into the fledging industry of mobile person-to-person payment.

    According to the Wall Street Journal, Apple is in discussions with several banks to develop a service that would let consumers make mobile payments to each other, rather than use cash or personal checks. The service would be in direct competition with the Venmo mobile payment platform from PayPal, which is popular among millennial consumers.

  • Amazon.com answers question, what’s for dinner?

    Amazon.com has expanded its Prime Now restaurant delivery service to Los Angeles in a move seen as a precursor to expansion of the food ordering capability to all 18 market where the one-hour Prime Now delivery service is offered.

  • Becoming a More Intelligence-Centric Organization to Drive Customer Experience

    The “digital revolution” has turned the traditional retail marketplace upside down. Consumer expectations continue to rise and the Internet has broken down borders and created a global marketplace, dramatically increasing competition.

  • Field and Stream goes omnichannel

    Outdoor enthusiasts can now purchase outdoor goods from the indoor comfort of their homes.

  • Guitar Center tunes up seamless experience

    Musicians are notoriously individualistic people, and specialty instrument retailer Guitar Center is launching a redesigned website with this user base in mind.

    Westlake Village, California-based, 270-store Guitar Center has launched a new redesigned website with a more seamless omnichannel user interface. Based on the current Oracle Commerce platform, the redesign is the result of a two-year initiative that involved customer insight and user experience teams, both of whom worked together with end-users and consultants.

  • First Look: Bloomingdale’s, Honolulu

    Images courtesy of Bloomingdale’s

  • Money moves PayPal in new direction

    PayPal Inc. is continuing its evolution from serving as the digital payment platform for former parent company eBay Inc.

    Since its July split from eBay, new PayPal initiatives have included serving as a payment option for a number of new retail partners, reversing a policy that previously excluded U.S.-based online gambling sites from accepting PayPal, and expanding a global free returns service in the U.S.

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