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Omnichannel

  • Disloyal customers offer holiday hope

    Customers show surprisingly little reaction to loyalty programs, but for the upcoming holiday season this could be a good thing for retailers.

  • Shoppers are taking a ‘mobile first’ approach

    Retailers who develop their e-commerce environments for mobile phone users appear to be on the right track.

    According to the new Q3 Shopping Index from e-commerce platform provider Demandware Inc., tablets now account for only 11% of digital commerce traffic, down 22% from its peak of near 15% in the first quarter of 2014.
    Meanwhile, mobile phones account for 41% of digital commerce traffic. Desktops still lead with 48% of traffic, but the only platform showing traffic growth is mobile phone.

  • Cloudy with a Chance of Managed Workforce

    Retail cloud technology deployments have been getting a lot of attention lately. However, the most publicized retail uses of cloud technology tend to be flashy, front-end implementations. For example, cloud platforms are frequently deployed to support the seamless customer experience that underpins omnichannel retail strategies. But the cloud is not just suited to running customer-facing systems. Cloud technology can also serve as an ideal platform for back-end systems and functions, such as workforce management.

  • BALLSTON QUARTER

    Project Owner: Forest City Enterprises

    Company HQ: Cleveland

    Project Location: Arlington, Virginia

    Project Size: Total project is 1 million sq. ft.; Ballston Quarter is 325,000 sq. ft.

    Project Status: Opening 2018

    Project Website: www.ballstonquarter.com

  • The missing piece of omnichannel retail: returns

    It’s almost time to stop using the term omnichannel retail.

    Modern customers have told retailers that they expect consistency across channels during their shopping journeys. That caused some disruption several years ago, but the market responded.

    Retailers that haven’t grasped the concept of omnichannel and implemented it successfully are generally out of business or losing serious market share to slicker competition. The term omnichannel has more or less become superfluous: It is now implied in the simple term retail.

  • Which retailer will dominate online holiday shopping?

    A familiar name factors heavily into the online holiday shopping plans of consumers.

  • IT Outsourcing

    The need for technology innovation in retail has never been greater, and the proper assets and expertise are not always available in-house.

  • ELLIS PRESERVE

    Project Owner: Equus Capital Partners

    Exclusive Leasing Agents for Project: Metro Commercial Real Estate (Glenn Marvin and Steve Niggeman)

    Metro Commercial HQ: Philadelphia, Plymouth Meeting, Pennsylvania; and Mt. Laurel, New Jersey

    Project Location: Newtown Square, Pennsylvania

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