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How brick-and-mortar retailers can build shopper loyalty
Retailers understand that loyal customers are the most profitable shoppers. While these consumers make buying decisions that are increasingly influenced by online channels, the vast majority of retail business in the United States is conducted in the physical store, and this isn’t changing with the Millennial generation.
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Survey: Omnichannel drives retailer tech priorities
The need to provide a seamless customer experience is having a big impact on the types of solutions retailers are trying to implement.
According the new Retail Industry Insight benchmark report conducted by Retail Systems Research for SPS Commerce Inc., e-commerce and stores have switched places as the top growth driver for retail IT purchases. Retailers rank growing e-commerce sales as their top priority (75%) followed by improving the in-store experience (53%).

