Omnichannel

Chain Store Age recently spoke with Daphne Carmeli, CEO of Deliv, to get her perspective on what’s going on in the rapidly growing online delivery space.

What is driving growing consumer interest in online delivery?
We’ve got a bunch of players in the industry who are aggregating inventory in a simple, flexible and cost-effective way for last-mile fulfillment. Companies like Amazon and Google are resetting customer expectations of what’s possible.

Bag, Borrow or Steal, a specialty online retailer that allows consumers to buy, rent and sell luxury handbags and accessories, is all about creating a sense of community.

The rumors are true – Whole Foods Market and Instacart are taking their relationship to a new level.

The organic grocer and online delivery service officially announced a deepening of their partnership, which had been reported in the media for the past few weeks.

Omnichannel retailing — or as it is increasingly known, “retailing” — is complex and can increase costs for retailers. Here are a few ways retailers can improve store-level fulfillment to increase both profits and customer service.

Food Lion is making a major investment in store remodels.

The grocer announced it will remodel 142 stores in the greater Charlotte, N.C., market in 2016. Food Lion said it will invest $215 million in the stores, which includes remodeling, additional price investments throughout the year and investments in associates and the community through its Food Lion Feeds initiatives.

In an effort to stay competitive in a field crowded with big players, 27-unit, Minneapolis-based grocery retailer Lunds & Byerlys is creating a highly personalized omnichannel experience.

Lunds & Byerleys is partnering with omnichannel commerce technology provider Unata to launch a new e-commerce and digital customer engagement program. The seamless experience-based program is currently live in six locations with subsequent stores to be rolled out by the end of March.

Amazon will be promoting its growing portfolio of original content available to Prime members on 20,000 movies screens after reaching a multi-year agreement with National CineMedia.

Omnichannel retailing — or as it is increasingly known, “retailing” — is complex and can increase costs for retailers. Here are a few ways retailers can improve store-level fulfillment to increase both profits and customer service.