Omnichannel

Discount online apparel/accessories retailer Bluefly knows how important looking good is, but also knows there needs to be real quality beneath the shiny veneer.

To that end, Bluefly is partnering with solution providers including Mozu and DynamicAction to overhaul its e-commerce site and mobile app, from the user interface to the underlying architecture.

Digital computer and electronics retailer Newegg wants to engage customers wherever they are, including on one of the world’s most popular social messaging apps.

Newegg will begin using Facebook Messenger to provide customer support. The e-tailer currently offers customer support options via email, SMS text message, phone and chat. Giving customers the ability to engage with Newegg’s customer support representatives via Messenger is an important asset to add to the company’s mobile strategy, according to executives.

Retailers using the BigCommerce e-commerce platform will soon have access to a vastly expanded consumer base.

eBay and BigCommerce are launching a strategic relationship to enable BigCommerce merchants to seamlessly list their products and manage their inventory on the eBay marketplace. BigCommerce customers will have access and exposure to more than 162 million global active eBay buyers, who will be able to shop from an expanded product and seller assortment.

Half of retailers are unprepared for future labor challenges.

That’s according to a new survey of more than 250 U.S. store managers by JDA Software Group, which finds that a perfect “labor” storm is brewing for retailers — one fueled by ever-expanding customer needs, increasing complexity and new and shifting labor regulations.

Sears Holding Corp. is making a timely expansion to its seamless “Meet With An Expert” service as it looks to engage with shoppers this spring.

Sears has extended its “Meet With An Expert” service introduced last fall to its lawn and garden department. The free service allows online shoppers to schedule in-store appointments with experts in specific product areas.

Home Depot’s is touting improved omnichannel capabilities and an innovative product offering as its seventh annual “Spring Black Friday” sales event gets underway.

Sears Holding Corp. is making a timely expansion to its seamless “Meet With An Expert” service as it looks to engage with shoppers this spring.

Sears has extended its “Meet With An Expert” service introduced last fall to its lawn and garden department. The free service allows online shoppers to schedule in-store appointments with experts in specific product areas.

Domino’s Pizza has built a reputation for speedy delivery, and now the chain wants to be known for fast mobile ordering.