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Data & Analytics

  • Using In-Store Analytics to Combat Showrooming

    By Tim Callan, [email protected]

  • Supervalu cutting about 1,100 jobs

    Minneapolis -- Supervalu announced plans to eliminate about 1,100 positions nationwide, or about 3% of its national workforce. The reductions include both current positions and open jobs that will not be filled.

    The news comes less than a week after Supervalu completed the sale of five of its grocery banners, including Albertson’s and Shaws/Star Markets. The company said the sale of the five chains means that the remaining business will need "significantly fewer" corporate and store support roles and functions.

  • Kohl’s receives EPA’s highest Energy Star award

    Menomonee Falls, Wis. -- Kohl’s Department Stores will be recognized by the U.S. Environmental Protection Agency as a recipient of the 2013 Energy Star Partner of the Year – Sustained Excellence Award for the company’s continued leadership in protecting the environment through superior energy efficiency initiatives.

  • CVS/pharmacy launches new iPad app

    Woonsocket, R.I. -- CVS/pharmacy announced Monday the launch of a first-of-its-kind interactive iPad app, delivering a virtual 3-D digital drugstore experience for Apple iPad users.

    With the new app, CVS customers can explore a virtual 3-D CVS/pharmacy and access services from the pharmacy, ExtraCare, photo center and MinuteClinic, as well as browse departments to shop.

  • ‘Big Data’ in HR Can Improve Retailers’ Profits

    By Jason Taylor, Ph.D., [email protected]

  • Family Dollar names merchandise operations exec

    Matthews, N.C. -- Family Dollar Stores, announced that it has named Jeffrey Thomas senior VP-merchandise operations. He replaces Scott Zucker, who left the company at the end of May.

    Thomas joined Family Dollar in 2003 as a director of vendor performance. He went on to assume roles with increasing responsibilities, and in 2013, was named VP-merchant services.

  • Research: American Express and USAA tops in credit card customer experience

    Waban, Mass. -- Research results released Monday by Temkin revealed that, based on a study of 10,000 U.S consumers, American Express and USAA earned the top spots in the credit card sector.

    According to the 2013 Temkin Experience Ratings, HSBC was the lowest rated credit card issuer for the third consecutive year.

    "USAA and American Express set the pace for customer experience in credit cards while HSBC is a real black sheep in the industry," said Bruce Temkin, managing partner, Temkin Group.

  • Supervalu makes executive appointments; names former OfficeMax exec as CIO

    Minneapolis -- Supervalu announced appointments to its executive team, including Janel Haugarth who will remain with the company as EVP and president of independent business and supply chain services. The announcement comes as Sam Duncan, Supervalu president and chief executive continues finalizing his leadership team following the sale of five retail banners to Cerberus-led investment group AB Acquisition LLC, a transaction that was completed on March 21.

    In other appointments:

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