Data & Analytics

Westlake Village, Calif. -- Academy Sports + Outdoors ranks highest in customer satisfaction, according to the J.D. Power and Associates 2012 Sporting Goods Retailer Satisfaction Report. The inaugural report measures the overall sporting goods retailer customer satisfaction experience by examining five key factors: staff, cost, facility, merchandise and sales/promotions.

JCPenney on Thursday named Ken Hannah as its new CFO in the latest of a series of senior level personnel moves designed to aid in the company’s transformation.

NEW YORK — It’s looking like Walmart’s upcoming annual meeting is going to be a bittersweet affair as the company observes its 50th anniversary against the backdrop of an unfolding Mexican bribery scandal and an appeal from a major shareholder this week urging a no vote on five board members.

New York -- Walgreen Co. said Thursday that same-store sales slipped a worse-than-expected 6.4% in April, largely due to its split with pharmacy benefits manager Express Scripts Inc.

For April, Walgreens’ same-store pharmacy sales were down 8.9%. Front-end sales fell 2.2%

At April 30, Walgreens operated 8,307 locations in all 50 states, the District of Columbia, Puerto Rico and Guam

NEW YORK — Macy's Inc., Kohl’s, Saks and Costco’s Wholesale Corp. all reported results that fell short of expectations in April. An early Easter, which helped fuel March results, high gas prices, cool weather and renewed worries about the economy contributed to the decline, according to many analysts.

St. Petersburg, Fla. -- Multichannel shopping retailer HSN Inc. reported Wednesday that net income for the quarter ended March 31 climbed 29% to $26.2 million, from $20.3 million in the year-ago period.

Results were boosted by robust sales from its Cornerstone unit, which includes banners such as Ballard Design, Frontgate and TravelSmith.

Revenue overall rose 5% to $747.3 million. Cornerstone saw an 11% sales rise to $205.4 million. HSN segment sales were up 3% to $541.9 million.

ARMONK, N.Y. — Mobile commerce increased more than 13% in the first quarter of 2012, according to IBM's first retail economic indicator, a cloud-based analytics report, which examines the state of the online retail sector.

The increase in mobile commerce sales, along with improved consumer attitudes toward the digital buying experience, indicate that consumers will be shopping more with their smartphones and other mobile devices in the near future.

Other highlights of the report include:
 

On Monday, Barnes & Noble Inc. and Microsoft announced a strategic partnership in a new unnamed Barnes & Noble subsidiary that, for the time being, is being identified as Newco. Here some comments from retail consultant Maggie Gilliam (Gilliam Insights) on the new venture: