Data & Analytics

Armonk, N.Y. -- IBM  announced a definitive agreement to acquire Tealeaf Technology, San Francisco, a provider of customer experience analytics software that helps organizations to gain intelligence and react more swiftly to consumer trends in today's digitally transformed marketplace. Financial details were not disclosed.

The acquisition is expected to close in second quarter 2012.

Retailers are in business to sell products customers want, except when they’re not, which appears to be the case with the retailer’s decision to stop selling Amazon.com’s hugely popular Kindle devices.

St. Petersburg, Fla. -- Multichannel shopping retailer HSN Inc. reported Wednesday that net income for the quarter ended March 31 climbed 29% to $26.2 million, from $20.3 million in the year-ago period.

Results were boosted by robust sales from its Cornerstone unit, which includes banners such as Ballard Design, Frontgate and TravelSmith.

Revenue overall rose 5% to $747.3 million. Cornerstone saw an 11% sales rise to $205.4 million. HSN segment sales were up 3% to $541.9 million.

On Monday, Barnes & Noble Inc. and Microsoft announced a strategic partnership in a new unnamed Barnes & Noble subsidiary that, for the time being, is being identified as Newco. Here some comments from retail consultant Maggie Gilliam (Gilliam Insights) on the new venture:

Redlands, Calif. -- Atlanta-based Arby's Restaurant Group has licensed Esri’s Business Analyst software and business data to help with corporate decision making. Arby's is using the location-based system to more accurately assess its restaurants and trade areas including growing, remodeling, and relocating restaurants.

"Esri's Business Analyst has saved our GIS analyst countless hours and has had a positive impact on the Business Development department," said Dave Conklin, senior VP business development, Arby's Restaurant Group.

ARMONK, N.Y. — Mobile commerce increased more than 13% in the first quarter of 2012, according to IBM's first retail economic indicator, a cloud-based analytics report, which examines the state of the online retail sector.

The increase in mobile commerce sales, along with improved consumer attitudes toward the digital buying experience, indicate that consumers will be shopping more with their smartphones and other mobile devices in the near future.

Other highlights of the report include:
 

Woonsocket, R.I. -- CVS Caremark reported Wednesday that profit for the quarter ended March 31 rose 9% to $776 million, compared with $713 million in the year-ago period.

Revenues surged 20% to a record $30.8 billion boosted by rival Walgreen’s termination of its Express Scripts program, which moved Walgreen customers over to CVS. The results beat Wall Street’s expected $30.3 billion in revenue for the quarter.

Same-store sales climbed more than 8%.

Burlington, Ontario -- Ikea Canada announced Tuesday that it is one of three pilot countries to bring store information via Android phones or iPhones.

Effective May 2, the Ikea Mobile Shopping Application will enable customers to browse Ikea's product range, check product information and stock availability. The new application also allows the creation of shopping lists that include the product's location for pick up in the store. Customers can also access a store map on their phone to make navigating through the store easier.