Data & Analytics

MATTHEWS, N.C. — Dollar stores continue to thrive in this consumer-conscious economy, and Family Dollar is no exception.

The dollar store chain reported a total sales increase of 9.6% to $2.36 billion for the third quarter, compared with $2.15 billion for the same period last year. Same-store sales rose 5%, helped by increased customer traffic and strong performances in the seasonal, electronics and consumables categories.

BENTON HARBOR, Mich. — Jenn-Air, maker of luxury appliances, has launched a new blog to help consumers with their culinary, design and lifestyle needs.

SEATTLE — William Meissner has resigned as CEO and board member of Jones Soda. Richard Eiswirth has also resigned as chairman of the board. Both resignations are effective Jne 30. Jennifer Cue will become the company's CEO. Mick Fleming, long-standing board member, will assume the role of chairman of the board.

The company also announced the elimination of the CFO position effective June 30. Carrie Traner, VP finance and principal financial officer will assume . Stapleton's duties.

LOS ANGELES — Walmart is offering its customers more ways to connect with the availability of a new prepaid mobile broadband service from TruConnect Mobile.

Walmart is now the exclusive provider of Internet on the Go, powered by the MiFi 2200 Intelligent Mobile Hotspot and a service plan from TruConnect with no monthly fee and where the data balance never expires (if used once a year). This is different from other low-cost prepaid monthly services where unused megabytes are wasted at the end of the month – potentially driving up the cost.

NEW YORK — A growing number of shoppers are using their smartphones to help them make in-store purchases. According to new Deloitte research, smartphones currently influence 5.1% of annual retail store sales, translating into $159 billion in forecasted sales for 2012, according to new Deloitte research. 

Deloitte arrived at its 5.1% figure by examining in-store sales driven by consumers' store-related smartphone activity such as product research, price comparison or other mobile application use.

REDMOND, Wash. — Lowe's is engaging the services of Microsoft to help improve customer service. The company has agreed to implement Microsoft Office 365 across more than 1,745 stores, 200,000 employees and its corporate offices in the United States, Canada and Mexico.

Office 365 will help the home improvement retailer improve customer service by providing collaboration tools to increase communication among its stores and employees.

Launching new products is difficult in the best of times, but winners of the 2012 Nielsen Breakthrough Innovation Award found ways to succeed during one the worst recessions in a generation.

Nielsen announced recipients of the awards at its annual Consumer 360 event in Hollywood, Fla., this week after analyzing more than 11,000 new products in the United States between 2008 and 2010. Of the products evaluated, only 34 met award criteria. These products comprise less than 0.5% of all new product introductions during the period.

ATLANTA — RedPrairie, a global supply chain and retail technology provider, has released its RedPrairie Commerce Suite 2012.1, a scalable suite of solutions that help retailers generate sales and customer loyalty by creating seamless and dynamic all-channel shopping experiences, with a 360-degree view of orders, merchandise and customer behavior, and integration with RedPrairie fulfillment solutions, the company said.