Data & Analytics

New York -- Although consumers are defecting in growing numbers, the majority say they could have been retained, according to survey results released Wednesday by Accenture.

According to the Accenture Global Consumer Survey, in 2012 one-in-five consumers switched companies they buy from -- including retailers, wireless phone and Internet service -- marking a 5% increase in switching over 2011 levels. However, the survey also found that 85% of consumers say the companies could have done something differently to prevent them from switching.  

West Chester, Pa. -- QVC announced that its wholly owned subsidiary, California Voices, has signed a definitive agreement to acquire Oodle, a social commerce leader that runs the Oodle Marketplace application on Facebook. The acquisition is expected to close by Dec. 31.

Tesco arrived in the U.S. in 2007 amid great fanfare with its first Fresh & Easy stores. Now, just five years later, the 30 year Tesco veteran in charge of the 200 unit operation is gone and the company is looking to unload the stores.

Deerfield, Ill. -- Walgreen Co. reported Wednesday that sales for November dipped 3.9% to $5.85 billion, compared with $6.09 billion for the same month in fiscal 2012.

Total front-end sales decreased 0.3% and same-store front-end sales decreased 1.7%.

Walgreens opened 39 stores during November, including 10 relocations and closed one.

Redlands, Calif. -- Esri announced Wednesday that the Great Atlantic and Pacific Tea Co. has licensed Esri GIS technology and data to provide localized shopping trends data toward supporting the grocer’s commitment to growing its market presence across the Northeast.

Chicago -- A report on Wednesday from ShopperTrak showed that retail foot traffic increased 3.7% and sales increased 2.3% year-over-year for the week beginning Nov. 25, ending Dec. 1.

This represented a 28.8% decline in traffic and 22.4% decline in sales from the 2012 Black Friday shopping week.  

New York -- AutoZone said it acquired online automotive retailer AutoAnything.com in conjunction with the release of first quarter earnings Tuesday morning.

Profit at the nation’s largest retailer of automotive products increased 6.4% to $203.5 million during the quarter ended Nov. 17, and sales rose 3.5% to $2 billion. Same-store sales edged up 0.2%.

Framingham, Mass. -- The impact of omnichannel retail on the supply chain, customer experience and merchandise optimization is one of IDC Retail Insights’ Top 10 Predictions for the Retail Industry in 2013.

IDC will reveal the complete list on Dec. 6 (for more information, http://bit.ly/RI_Predictions2013_Retail), but as a “preview,” the company predicts the following three trends will make an impact on the retail industry in the coming year: