Data & Analytics

NEW YORK — Retailers rank supreme for their customer service, according to a new report by the Temkin Group.

 The consulting and research firm analyzed responses from 6,000 consumers, found that Amazon.com ranked No. 1 for providing an "excellent" customer experience, coming in with a ranking of 81.3%. A business qualifies for an "excellent" rating when their score is 80% or higher, Temkin said.

Wayne, N.J. -- Toys “R” Us has selected Neil Friedman, most recently president of Mattel Brands, to serve as president of its U.S. business.

Friedman will oversee all merchandising, marketing, store operations, global sourcing and product development, and allocation for the chain’s 866 U.S. stores and online business. He will report to Toys “R” Us chairman and chief executive Gerald Storch.

Suffern, N.Y. -- Ascena Retail Group said that Jay S. Levine has been appointed senior VP, chief accounting officer and corporate controller of Ascena Retail Group with responsibilities for SEC reporting, financial planning and analysis, internal controls and corporate taxes.

Ascena operates 2,478 stores under its, Dressbarn, Maurices and Justice banners.

Mahwah, N.J. -- TD Retail Card Services announced that it has been selected as a preferred provider of private label credit services for members of Furniture First, a home furnishings and mattress purchasing cooperative with more than 175 retail furniture dealers operating over 360 locations nationwide.

Under the agreement, the Mahwah, N.J-based business unit of TD Bank, N.A., will offer a full range of private label credit products and services, custom financing options and special benefits to participating members of the co-op.

San Jose, Calif. -- VeriFone Systems and Hypercom Corp. announced that they have reached an agreement to sell the U.S. payment systems business of Hypercom to Ingenico S.A.

The transaction is expected to close immediately prior to completion of VeriFone’s acquisition of Hypercom, which is expected to occur in the second half of 2011, subject to certain closing conditions.

By Kuruvilla Mathew, [email protected]

New York City -- Walgreens said a marketing and communications vendor that it uses, Epsilon, has informed the company about unauthorized access to its customers' email addresses, the Associated Press reported. The retailer joins JPMorgan Chase & Co. and grocery operator Kroger Co., which also use the same vendor to send emails, as the latest company to announce a breach of information.

In a statement, Walgreens said law enforcement authorities have been notified and are investigating the matter.

Framingham, Mass. -- Staples on Monday said it has been named a 2011 Energy Star Partner of the Year in Energy Management by the EPA. The chain has increased its renewable energy purchases and development to cover 53% of its total U.S. electricity consumption, more than double the company’s previous level.

Staples has also been named an Energy Star Leader by the EPA for reducing energy consumption by more than 11% across its facilities, based on EPA's standardized tools for tracking energy use.

GRAPEVINE, Texas -- GameStop has acquired Spawn Labs, a streaming technology company. In addition, GameStop announced it has entered into an agreement to purchase Impulse, a subsidiary of Stardock Systems, and a leader in digital distribution. The Impulse acquisition is subject to customary closing conditions and is expected to close in May.

NEW YORK -- Walmart, Target, The Home Depot, Best Buy and CVS took top honors in Interbrand’s annual ranking of the 50 most valuable U.S. retail brands. The U.S. brands are valued in collaboration with Interbrand Design Forum, the retail experience group within Interbrand.