Data & Analytics

MOORESVILLE, N.C. — Lowe’s announced that it plans to open a new customer support center in Albuquerque, New Mexico. The center is expected to be operational during the first quarter of 2012 and is estimated to create 250 jobs by March and a total of 600 jobs by the end of 2013.

San Mateo, Calif. -- IBM and DemandTec announced Thursday that the two companies have entered into a definitive merger agreement for IBM to acquire DemandTec in a deal worth approximately $440 million.

IBM said the acquisition of DemandTec will extend its Smarter Commerce initiative by adding cloud-based price, promotion and other merchandising and marketing analytics to help companies better define the best price points and product mix based on customer buying trends.

Washington, D.C. -- A report released Thursday said that consumer confidence in the U.S. was little changed for a second week, holding at a level typically reached during past recessions.

The Bloomberg Consumer Comfort Index was at minus 50.3 in the period ended Dec. 4, after a reading of minus 50.2 the prior week. The gauge has been at minus 50 or worse for 11 of the past 12 weeks.

Yonkers, N.Y. -- Despite flagging consumer confidence, December's Consumer Reports Index, a measure of overall consumer financial health, showed that the holiday season is off to a good start, with excellent activity in November and the prospect of a strong December.

The Past 30-Day Retail Index for December was 13.9, up from 12.4 a year ago, and planned spending for December was also strong at 12.7 compared to 11.8 last year. Among the categories comprising the Retail Index, the largest gains were in personal electronics.

Costa Mesa, Calif. -- Ikea said Thursday it has officially plugged-in four Blink Pedestal electric vehicle charging stations at its Costa Mesa, Calif., store as part of its partnership with ECOtality.

The initiative represents the fourth such project for IKEA in the United States.  Installation also is planned at five other IKEA stores in the Western U.S. 

New York City -- Saks Fifth Avenue announced Thursday a redesign of the SaksPOV website.

SaksPOV presents a point of view from Fifth Avenue on fashion, culture and art, and the site features robust multimedia content, designer features, Saks brand coverage and lifestyle pieces. SaksPOV launched initially in December 2010.

“We will use SaksPOV as an outlet to engage with our customers and as a portal for our fashion lifestyle content,” said Denise Incandela, CMO and president of Saks Direct.
 

Houston -- ATM owner Cardtronics said Thursday it has forged a long-term agreement in Puerto Rico with National Lumber & Hardware to install ATMs at 38 locations for the home improvement and interior design retailer.

National Lumber & Hardware is a division of Pitusa, the island’s largest Puerto Rico-based retailer.

New York City -- Barnes & Noble said Thursday it has earned the top rating of 100% for the fourth year in a row in the 2012 Corporate Equality Index, an annual survey administered by the Human Rights Campaign Foundation.

Barnes & Noble joins the ranks of 190 other major U.S. businesses, which received top marks for their treatment of lesbian, gay, bisexual, and transgender employees and consumers.

New York City -- By all reports, the ICSC New York deal-making conference, held Dec. 5 and 6 in New York City, delivered what the retail and shopping center industries were waiting for: A sense of forward progress.

Chain Store Age heard mostly positive comments from the show, such as “I haven’t seen this much deal action since 2006,” from one happy retail broker in the aisles of the New York Hilton meeting space. Mall developers unveiled redevelopment plans, and social media innovations and rollouts were the theme of the conference.

New York City -- Consumers and their smartphones are becoming inseparable when it comes to shopping, according to a survey by Verve Wireless, a mobile advertising company, which found that over 60% of respondents use their smartphone for shopping one or more times each month.

The top three product categories shopped for on smartphones are electronics (51%), entertainment (50%), books (45%), closely followed by clothing (38%) and automotive (21%), the survey revealed.

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