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Data & Analytics

  • Hidden Costs of Holiday Returns can Wreak Havoc on Bottom Line

    By Tom Rittman, VP of marketing, The Retail Equation

    Retailers around the world are gearing up for the hustle and bustle of the busiest time of year. Experts are projecting consumers will spend $602 billion this holiday season. And with billions in sales, there’s bound to be billions in merchandise returns, which can cause retailers to lose a significant profit margin.

  • Facebook receives lowest customer experience rankings

    Ann Arbor, Mich. – Facebook is the lowest scoring brand in the overall ForeSee Customer Experience Index, with a score of 69. The index, a study that examines how today's customer experiences with the top 100 brands across seven industries as reported by Interbrand are predictive of companies' future business success, shows that while Amazon dominates retail industry at the brand level (87), Nordstrom (86), Coach (85), Costco (84) and Tiffany (84) are statistically within reach of the leader.

  • Conn’s doubles net income in third quarter

    Conn’s more than doubled its consolidated net income in the third quarter of fiscal 2014 compared to the same period in the prior year, growing to about $24.4 million from $11.8 million. Total net sales increased a healthy 51%, to $310.9 million from $206.4 million.

  • Saks Off 5th launches e-commerce site on Demandware platform

    New York -- Saks Fifth Avenue Off 5th has launched its first e-commerce site, saksoff5th.com, on the Demandware platform. The new site is a significant milestone in the company’s omni-channel strategy, which will also include mobile and tablet commerce and digital integration with stores.

  • Jos. A. Bank boosts Q3 net income, sales

    Hampstead, Md. – Jos. A. Bank slightly increased its net income to $13.6 million in the third quarter of fiscal 2013 from $13.3 million in the same period a year earlier. The retailer also saw its net sales grow about 6% to $247.5 million, from $232.8 million.

    Same-store sales declined 0.1%, although direct marketing sales increased 23.5% and combined same-store and online sales increased 2.4%. Jos. A. Bank incurred $1.2 million of legal and professional expenses in connection with the company's bid to acquire The Men's Wearhouse.

  • Doug McMillon versus Jeff Bezos

    Walmart International president and CEO Doug McMillon isn’t due to replace current Wal-Mart Stores president and CEO Mike Duke until February, but when he does the most pressing matter on a long list of priorities will be executing the company’s digital vision.

  • Lots of traffic, but less spending at Costco

    A strong increase in shopper traffic at Costco during November translated to a 3% increase in same-store sales, excluding gas, at U.S. locations during the four-week November reporting period which ended December 1.

    Costco didn’t comment specifically on Thanksgiving weekend sales during a recorded call to recap results, but the company did say that traffic increased a little more than 4% while average transaction sizes were down slightly. Costco and its direct competitors Sam’s Club and BJ’s Wholesale Club were closed on Thanksgiving Day.

  • J. Crew Q3 profit up 6.8%

    New York -- J. Crew Group Inc.'s third-quarter earnings rose 6.8% on improved sales.

    For the period ended Nov. 2, J. Crew reported a profit of $35.4 million, up from $33.2 million, a year earlier.

    Revenue increased 11% to $618.8 million. Same-store sales role 5%.

    Retail store sales grew 7.3% to $420.2 million, while direct sales climbed 21% to $189.8 million.

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