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Lowe's taps new information chief
Lowe's has named Paul D. Ramsay as chief information officer, effective immediately. Ramsay, who has been serving as acting CIO since March, will report to Richard D. Maltsbarger, who was himself appointed chief development officer.
Ramsay is responsible for day-to-day operations of Lowe's IT organization, including the continued development of a technology portfolio designed to seamlessly support the operations of the company's stores, distribution network, e-commerce platforms and future business technology needs.
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Survey: Three in four retailers plan to identify customers in-store
Boston — Three in four (75%) retailers can or intend to identify customers when they walk in the store, including 3% who already do so and 72% who are planning to do so within five years. According to the new 2014 CRM/Unified Commerce Benchmark Survey of top North American retailers from Boston Retail Partners, 95% of respondents indicated customer experience/ customer engagement is one of their top three current initiatives.