Data & Analytics

Teaneck, N.J. – Physical stores remain critically important to omnichannel commerce. Results of the fourth annual Cognizant Customer Experience Study show that for consumable products, 75% of shoppers still prefer to make an in-store purchase.

Chicago -- Retail sales are forecast to rise 2.4% during the holiday season of November and December while total retail traffic will decrease 1.4% as compared to the year-ago period, according to ShopperTrak, a leading provider of shopper analytics. The company also notes that retailers have less time to capture peak holiday spending: There are only 25 days lie between Black Friday (Nov. 29) and Christmas this year, compared to 31 days in 2012. And unlike last year, consumers have only four (not five) full weekends to shop.

Hoffman Estates, Ill. -- Sears Holdings Corp. on Monday said it plans to obtain a senior secured term loan facility of up to $1 billion to help lower borrowings under its revolving credit facility.

The company said that the term loan would be issued under its existing credit agreement, which provides for a $3.28 billion revolving credit facility.

The term loan is expected to mature in June 2018.

Canton, Mass. -- Dunkin' Brands Group announced that David Starmer has joined Dunkin' Brands as VP - IT, store systems, and Paul Zaher has joined the company as VP - IT, marketing systems. Both will report directly to Jack Clare, senior VP and CIO for Dunkin' Brands.

Zaher joins Dunkin' Brands from Express, where he directed e-commerce and other marketing systems.  

Starmer joins Dunkin' Brands from Papa Murphy's International, where he directed in-store technology solutions.

Menomonee Falls, Wis. -- An increasing majority of Americans (63%) report they have had a particularly unpleasant experience in a public restroom due to the condition of the facilities, according to a new survey by Bradley Corp., manufacturer of commercial restroom furnishings. That’s up from 51% one year ago, according to the company's fifth annual national Healthy Hand Washing Survey.

New York – The Deloitte Consumer Spending Index, which tracks consumer cash flow as an indicator of future consumer spending, slightly dipped in August.

New York – Gap Inc. is launching a fall global marketing campaign called “Back to Blue” that features two videos with musicians Dhani Harrison and Alexa Ray Joel, which consumers can watch on TV, desktops and smartphones/tablets.

Pennsauken, N.J. – Becker’s School Supplies has relaunched its e-commerce site using the WebLinc platform.

The WebLinc platform allows Becker’s to offer a branded user experience and also provides back-end merchandising and management tools. Since rolling out its new site, Becker’s has experienced a 120% jump in revenue compared to the same period last year, and saw transaction volume increase by 81% as a result of improved online performance.

Technology is advancing to the degree where almost any digital consumer touchpoint has the potential to become a very real storefront. Video games, blog and social media postings, apps, and virtually any other digital environment that directly engages consumers either currently is or soon will be able to serve as a fully functioning storefront where transactions can be executed.

MIAMI — Ryder System, a leading commercial transportation and supply chain management solutions provider, has appointed Karen Jones as SVP and chief marketing officer. She will report to chairman and CEO Robert Sanchez.

Jones will be responsible for leading both the Fleet Management Solutions and Supply Chain Solutions marketing departments and integrating the management of all marketing and brand related activities across Ryder.