Data & Analytics

While holiday forecasts are just starting to come out, most industry experts agree that retailers can expect mobile to command a bigger share of online shopping. Forrester projects $294 billion in e-commerce sales across 30 retail categories in 2014, with $87 billion of the total occurring on phones and tablets in 2014. A report by IBM forecasts that mobile will account for more than 20% of site sales and more than 43% of site traffic, by November 2014.

“Mobile should be a primary purchase channel within a few years,” said Bill Davis, director of MB&G Consulting.

Irving, Texas – The Michaels Companies Inc. on Wednesday reported a net loss of $48 million in the second quarter of fiscal 2014, compared to net income of $17 in the year-ago period, as $68 million in costs associated with debt-extinguishment and drove the retailer into the red. Its results, however, beat analysts estimates, and the company raised its full-year outlook. It was Michaels’ first earnings report since it went public again at the end of June.

The LED revolution sweeping the building industry is now ready for the next stage: intelligent lighting control, which has the potential to transform the retail environment by making it more flexible, better understood and connective with shoppers.

LEDs are inherently dimmable, and many LED products are sold with dimming capability regardless of how the owner plans to control them.

New York -- AccuStore, a leading provider of site intelligence for retailers and multi-site operators, has added Jan Davis, president and CEO of ShopperTrak, to the board of AccuStore’s parent company, GSP.

Combining system controls in refrigeration, HVAC and lighting is key

Retail facility directors continually look for ways to drive down operational costs, but are limited in their efforts without a strong control system. Installation of a facility control system can provide savings and improve operations of a small-format retail store if adhered to well.

Why is it important to use controls to ensure store policies are being enforced?

While food and consumable retailers are struggling to pass along price increases and grow same stores sales, luxury retailer Tiffany is having little difficulty with either metric.

New York - L.L. Bean provided a level of customer service across all channels in July that was among the best in the U.S. For the third month in 2014, L.L. Bean has topped the overall customer service rankings in Stella Benchmarks.

Another digital retailer has made the leap to the physical space. Online beauty subscription company Birchbox, famous for the pink boxes packed with sample products that it sends to subscribers each month, has opened its first brick-and-mortar store, in Manhattan’s SoHo neighborhood.

The duplex-styled, 4,500-sq.-ft. space is bright and airy, with light woods and a white palette accented with pops of color.