Data & Analytics

Omnichannel is omnipresent in conversations throughout our industry. I heard the term — and the angst, confusion, tests and even some initial successes around it — again and again at NRF’s 2014 BIG Show. In many cases, delivering on omnichannel is a tall order, requiring significant soul-searching for retailers in terms of what it means to them and their customers, often followed by equally significant investments in fundamental areas such as inventory management and customer relationship management systems.

The shortened holiday season and cold weather that hurt many retailers didn’t faze Dick’s Sporting Good, where same-store sales are expected to be double what the company originally forecast.

The nation’s largest sporting goods retailer said same-store sales adjusted to account for a shift in the reporting calendar increased 6% compared to expectations of a 2% to 3% increase.

Demand forecasting, inventory allocation and replenishment — the unsung building blocks of every successful retail enterprise — have gained a new level of respect with retailers striving to deliver the omnichannel experience shoppers demand.

New York -- Shopko is leveraging social media to promote its expanded assortment of national brands. The retailer is holding an eight-week Facebook contest offering participants a chance to win prize packages associated with the featrued brands.

San Francisco -- Gap Inc. posted strong sales for January and issued a fourth-quarter profit forecast that topped expectations.

The retailer said its same-store sales rose 1% in January. Analysts had expected a drop of 1.3%. Net sales for the four weeks that ended Feb. 1 were $899 million, compared with net sales of $1.13 billion for the five-week period ended Feb. 2, 2013.

For the fourth quarter, net sales were $4.58 billion, compared with $4.73 billion a year earlier.

Sport Chek has opened a flagship in the largest shopping mall in North America: West Edmonton Mall, Edmonton, Alberta (Canada). The sporting goods retailer has woven interactive technology and digital installations throughout the 80,000-sq.-ft. space, which is designed to offer a personalized shopping experience that connects consumers to the sports they are passionate about.

Seattle – Amazon.com is reportedly using image recognition technology to allow consumers to wave an iPhone in front of a product and automatically have it placed on their Amazon shopping list. According to the Puget Sound Business Journal, this feature uses the iPhone’s built-in camera, eliminating the need for barcode or QR code scanning.

Minneapolis -- Fazio Mechanical Services Inc., a heating and refrigeration vendor based in Sharpsburg, Pa., has reportedly confirmed it was the victim of a cyber attack that may have allowed hackers to gain access to financial and personal data of millions of Target customers. According to the Associated Press, the Secret Service confirmed it is investigating Fazio, which released a public statement acknowledging the investigation.

Brisbane, Calif. – Bebe Stores Inc. had a difficult second quarter of fiscal 2014, reporting a net loss of $5.5 million. Net sales declined 4.1% to $130 million, from $135.5 million reported for the second quarter a year ago. Same-store sales decreased 1.9%.

CEO Steve Birkhold acknowledged challenges, but cited sequential improvement in same-store sales and holiday sales, as well.

Nashville, Tenn. – Kirkland’s Inc. reported improved year-over-year net sales for the full fiscal year 2014 but a decrease in the fourth quarter. Net sales increased 2.7% to $460.6 million during fiscal 2014, compared with $448.4 million the prior fiscal year, while same-store sales rose 0.5%.

During the fourth quarter, net sales decreased 4.2% to $156.1 million, compared with $162.9 million in the previous fourth quarter. Same-store sales were flat.