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Survey: Majority of retailers plan to boost customer experience spend in 2015
WAKEFIELD, Mass. — More than 80% of retailers plan to increase their customer experience spending in 2015, according to a new survey from SDL, a provider of global customer experience, and Econsultancy.
Findings from the online survey, called The Retailer’s Imperative: A Strategic Approach to Customer Experience, reveal that North American retailers are past the stage of debating the importance of customer experience management and are now trying to master it.
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Rent-A-Center posts a weak Q4
Rent-A-Center's Acceptance Now program has been a big hit with consumers, but the kiosks weren't enough to lift the company in the fourth quarter. The company reported a 28% increase in same store sales at the Acceptance Now kiosks, which allow customers to pick out items from certain retailers partnering with RAC. Rent-A-Center will buy the item and lease it to the customer with no credit check needed.

