Data & Analytics

By John Gessau, ACI Worldwide

With the news of the iPhone 6 and Apple Watch debuting with mobile wallet capabilities in the marketplace, Apple’s announcement has given the (mobile) payments industry a boost, no doubt about it. But in what direction, and what are the implications for retailers?

By Jon May, Nuspire Networks

The year 2013 was a wake-up call for retailers with regards to national data breaches, with frequency jumping 62% from 2012 to 2013. Eight chart-topping breaches exposed information totaling just over 10 million people last year, as opposed to one single breach of that size the year before.

Statistics show the fall-out from a breach extend far beyond financial repercussions, (plan for $11k per affected customer per breach). Here are the scary statistics:

New York – Almost all retailers consider Big Data to be important, according to a new survey from Accenture Analytics. When asked how important is Big Data to their organization, 94% of retail executives answered “important,” 58% responded “extremely important,” and 36% responded “important.”

San Jose, Calif. – Retail performance has continued to improve throughout 2014. According to the RetailNext Composite Index analyzing more than 15 million shopping trips across specialty and larger format retail stores within the U.S., the Consumer Confidence Index (CCI) rising for the fourth month is a positive sign for retailers going into fall season, and is reflected in uptick in conversion and sales per store of .4% and 4.2%, respectively.

Lewisville, Texas – Consumers are increasingly interested in the BOPIS (buy online, pickup in store) option for making purchases. According to a new survey of 1,992 U.S. adults by custom incentive company Parago, 63% of shoppers BOPIS (buy online, pickup in store) at least a few times a year, but 82% percent would consider doing so to receive a $10 rebate on a $50 item.

Atlanta – A Home Depot customer has reportedly filed a lawsuit against The Home Depot Inc. alleging the retailer did not properly protect consumer data from the recent cyber attack that occurred. According to Reuters, Illinois resident Kelsey O’Brien filed the suit Sept. 9 in Chicago federal court.

San Diego – For the month of August 2014, net sales at PriceSmart Inc. increased 7.3% to $206.7 million, from $192.6 million in August a year earlier. Same-store sales for the month increased 2.3%.

PriceSmart also announced the planned opening dates for the three warehouse clubs currently under construction in Colombia. The Bogota warehouse club is planned to open on Oct. 29; the Pereira warehouse club is planned to open on Nov. 13; and the Medellin warehouse club is planned to open on Nov. 26.

Nashville, Tenn. – Cognitive computing provider Digital Reasoning has released Synthesys 3.9, the latest release of its machine learning platform for analyzing human language data at scale. Synthesys 3.9 provides capabilities to detect key risk and performance indicators in human communication and automatically connect and aggregate information based on those indicators.

Vancouver – E-commerce company Elastic Path Software Inc. has secured $5.88 million in equity investments led by BDC Venture Capital IT Fund, with participation from Yaletown Venture Partners and individual investors. The company will use the funds to support development for its patent-pending enterprise commerce products.

Recently, I was out shopping with my children and we saw a pay phone bolted to the wall near the checkout line of a store. It didn’t appear to be operational, but there it stood. “What’s that?” my 11-year-old daughter asked.