Data & Analytics

Chicago -- A majority (54%) of shoppers said they would shop both online and in-store this holiday season, according to a survey by Retale, a location-based mobile platform. Twenty-four percent said they planned to shop in brick-and-mortar stores only, and  22% said online only.   The survey uncovered a number of differences among Android and Apple users, which accounted for 89% of those surveyed:   

Emeryville, Calif. –- Jamba Juice Co. has successfully optimized a campaign leveraging Fishbowl’s Promotions Manager solution, which enabled Jamba Juice to create optimized and reliable (one time use per code) promotions, distribute them both directly and through Groupon, then authenticate and track the performance in real time, capturing the underlying transaction data.  

Walldorf, Germany -- Nearly one-third of consumers say "shared values" as a reason they are loyal to a brand. According to an SAP survey of 3,000 American consumers age 18 and older, while email was cited as the most popular way to communicate with companies, almost half of customers (48%) said they had problems with delayed or no responses to email More than half of those surveyed (54%) would like, or may like, an offer of help before they have to ask for it.

 

Downsized facilities management departments. Projects that reduce maintenance and operating costs. Store refreshes as opposed to costly remodels. Mandy Rennehan of Freshco Retail Maintenance spoke with Chain Store Age about how changes in retail facilities management are impacting retailers.

 

What trends are you seeing with regard to store retrofits and remodels?

 

The U.S. Department of Energy has named the ASHRAE/IES 90.1-2013 energy standard as the new national energy reference standard, superseding the 2010 version in effect until then.

Within two years, all states must put into effect a commercial building energy code at least as stringent as the 2013 version of 90.1, or justify why they cannot comply.

The updated standard pays particular attention to lighting controls, with more stringent requirements, including*:

 

Retailers are well aware that good lighting is critical to visually rendering and calling attention to merchandise, including the role of color rendering. Light is made up of colors. For us to see an object as blue, that color must be present in the object and the light itself.

Most electric white-light sources don’t produce light with a balanced color spectrum, however. They’re manufactured with varying relative intensities of colors. This choice provides control of color appearance of the light source and how objects in the space appear.

 

By Lyle Bunn

 

Increasingly, more and more stores are utilizing flat-panel screens for digital messaging and customer engagement. Such initiatives are being advanced by a wide range of departments, from marketing to technology.  And they are referred to by a variety of names, including digital place-based media, retail media, dynamic signage, location-based digital display and enterprise media (the term digital signage is a bit dated.)   

 

By Paul Rauker

 

 

In a move to streamline operations at its 700-plus locations, Smoothie King Franchises Inc. is rolling out Revel Systems’ iPad POS solution across its entire store network. The company said it selected the Revel platform for its scalability, speed and user-friendly technology.

 

Reliability and customer comfort are just two of the advantages casual dining chain Hooters of America receives from its POS environment, which is based on traditional fixed POS terminals. The Atlanta-based chain, which operates 190 corporate stores as well as 12 franchised locations where it supports POS operations, has been using POS hardware from Posiflex Business Machines since 2006.