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Data & Analytics

  • Barnes & Noble considering new format

    On a day when his company reported its fifth straight quarter of sales declines, the CEO of Barnes & Noble sounded a positive note, telling the Wall Street Journal that the retailer is looking at a new store prototype.

  • Tech Guest Viewpoint: Your most valuable customers aren’t buying

    It’s a commonly held belief among retailers that their most valuable customer is the one that is a brand advocate, has the loyalty card, and makes purchases on a regular basis. But there is a problem with that assumption.

    While the patterns of behavior from your most loyal customer can show you what is working, they can’t tell you anything about what isn’t working -- or how to fix it. In truth, a retailer’s most valuable customer is the one that comes into your store, browses, but then leaves before buying.

  • Ebay marks its 20th year with new innovation

    Just as it did in the 1990s during the course of one Labor Day Weekend, eBay is celebrating its 20th anniversary this month by innovating.

    The company is celebrating its 20th year by releasing eBay 4.0, a new app for iOS and Android, as eBay continues to innovate by creating an easier, more personalized way to shop and sell.

  • Convenience chain eases data management

    West Des Moines, Iowa - Midwestern convenience retailer Kum & Go is streamlining the coming and going of data.

    The chain has selected G.O.L.D. Space Optimization software with centralized data management from Symphony EYC to simplify the merchandising process across its stores.

  • Kohl's aims to be the place for holiday toys

    Kohl’s is looking to get a leg up on the competition this holiday season with an early lineup of the hottest toys this December.

    The retailer’s top toys for the holiday season include an exclusive assortment from Star Wars and trusted national brands, including Barbie, Fisher-Price and Melissa & Doug.

  • Customers can tap and go at BJ’s Wholesale Club

    Columbus, Ohio -- Alliance Data Systems Corp.’s card services business has introduced an EMV-based co-brand credit card solution with tap-and-pay functionality for its retail partners.

    The first of these dual-interface chip cards are co-branded with MasterCard and BJ’s Wholesale Club and the Fuel Rewards program. With this new functionality, customers can pay for purchases by tapping their card on a contactless-enabled terminal, making payments simple, easy and fast.
     

  • Labor shortage could (negatively) affect holiday sales

    A tightening job market may add a new wrinkle to retailers' holiday hiring plans, according to a new report from CNBC.

    As online sales growth continues to outpace that at physical stores, experts say retailers are already having trouble filling positions in the heart of their digital operations: their warehouses.

    Read more by clicking here.

     

     

     

     

  • Exclusive: Retailers Need to Stop the Shipping Bloodbath

    Recently an investment banking colleague from HT Capital Advisors mentioned to me that Bombfell, an online men’s clothing subscription service, received $1 million in venture capital funding. Under the business model, an online personal stylist personally selects each member’s items and sends them to the shopper, with free shipping. The shopper only pays for what he keeps (he has 10 days to decide) and then returns the rest, also with no shipping charge. On the heels of that chat, I read about MM.LaFleur, a similar model for women.  

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