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Data & Analytics

  • Survey: Which retailer will dominate online holiday shopping?

    A familiar name factors heavily into the online holiday shopping plans of consumers.

    According to a new poll from Reuters and Ipsos, 51% of consumers plan to do most or all of their online holiday shopping at Amazon.com. This dwarfs the next-most-popular specific retailer, Walmart, favored by 16%.

    Other traditional and online retailers combined for the second-highest response of 18%. Other popular retailers with low responses include Target (3%) and Macys (2%).

  • Fresh perspective has Fresh Market ready to grow

    Fresh Market’s new CEO Rick Anicetti said he is making changes as fast as possible to restore growth to a retailer he contends has enormous untapped potential.

  • Foot Locker still outrunning its competitors

    Higher demand for running and basketball shoes is translating into more record sales and profits for Foot Locker, which reported impressive third quarter results on Friday.

    The New York-based specialty athletic retailer posted a same store sales increase of 8.7% in its third quarter ended Oct. 31.

  • One big-box retailer shows digital ‘genius’

    Of all the major big-box retailers, only one has a digital IQ ranking in the “genius” range.

    According to the new Big Box Digital IQ Index from business intelligence firm L2 Inc., Home Depot stands along among big-box chains with a genius-level digital IQ score of 144. IQ scores measure performance in four key areas of site and e-commerce, digital marketing, social media, and mobile and tablet.

  • The Bon-Ton poised for cost-cutting

    The Bon-Ton says it is focusing on reducing expenses after a third quarter in which the retailer tripled its net loss and decreased same-store sales.

    For the quarter ended Oct. 31, the Pa.-based retailer had a net loss of $34 million ($1.72 a share), compared to a net loss of $11 million (57 cents a share) in the 2014 quarter. Revenue totaled $623.4 million, down from $642.7 million in third quarter 2014. Same-store sales declined 2.6%.

  • Holidays not look so happy for Best Buy

    More robust omnichannel capabilities have Best Buy CEO Hubert Joly confident about his company’s ability to execute during the holidays, but his views on overall demand for consumer electronics are another matter.

  • The top online customer service provider is…

    A retailer noted for consistently strong online customer service has received top ranking once again.

    For the second consecutive quarter, L.L Bean is the top-ranked company in Stella Benchmarks from StellaService. During the third quarter of fiscal 2015, L.L .Bean ranked within the top 10 for four of five service areas in Stella Benchmarks, including phone (No. 5), email (No. 3), chat (No. 7) and returns (No. 4). In shipping, L.L. Bean ranked outside the top 25.

  • Specialty retailer shines with record sales and earnings

    A specialty retailer that is defined by consistent same-store increases for the past three quarters, an over-the-top televised fashion show and loyal customers who still love its in-store experience has chalked up another record quarter.

    L Brands, the parent company of Victoria's Secret and Bath and Body Works, kept its winning streak going in the third quarter ended Oct. 31. Same-store sales increased 7%. Net sales rose 7% to $2.48 billion.

    Net income rose 24.4% to a better-than-expected $164 million, compared to $131.8 million last year.

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