Data & Analytics

Separating itself from Sears Holdings a year ago has not helped Land’s End financial footing judging from the company’s fourth quarter profit and same store sales decline.

Land’s End sales declined 4.9% to $504.6 million and net income declined 28% to $33.1 million in the fourth quarter ended Jan. 30. Merchandise sales and services were negatively impacted by a $3.4 million product recall in the quarter that negatively impacted net income by $2.6 million.

New York -- Facebook hopes to transform the way  customers communicate with retailers by re-inventing the customer service platform. Facebook and its partner Zendesk, a customer service platform firm, are teaming up to allow businesses to provide scalable and responsive customer service to the more than 600 million people worldwide who use Facebook's popular Messenger app. The social media giant is inviting retailers and other companies to develop software that allows customers to communicate instantly with them through Messenger.

Some retailers have had a rough time being successful in Canada, but not Dollarama, where profits, sales and store counts are on the increase.

In fact, customers increased their spending at the Canadian discounter over the fourth quarter, leading to  the chain’s quarterly profit rising about 21%.

Teen and tween specialty retailer Five Below is accelerating store growth this year even though its relatively young store base mustered a modest 3.2% fourth quarter same store sales increase.

Five Below opened 62 new stores last year compared to 60 units the prior year to end the year with 366 locations in 21 states. The additional selling space and a 3.2% comp increase caused sales to increase 24.4% to $264 million from $212 million. Profits increased to $33.3 million compared to $24.8 million.

New York -- U.S. retailers are struggling to meet the demands of consumers, according to a report by Accenture. An overwhelming majority (82%) of consumers expect a retailer’s prices to be the same in-store and online, up 13% over last year’s study, but only 34% of retailers met this expectation for more than 80% of the items assessed, Accenture found.

Conshohocken, Pa. -- Ikea announced plans to install a fuel cell system at its location in Emeryville, California. Consistent with the retailer’s focus on emerging energy technologies, is the first Ikea in the world to convert biogas into electricity through a clean electro-chemical process. The fuel cell system will be installed, commissioned and activated by this summer, 2015.

Ikea contracted Bloom Energy, Sunnyvale, California, for the design, development and installation of the fuel system.

By Neil Axler

“You can’t get your nails done online, you can’t get dry cleaning done online and you can’t eat the Internet.” These are the dominant themes from retail clients (property owners) over the last few years. Today’s shopping center acquirers are looking for “necessity centers” with a stable rent roll. These centers consist of restaurants, nail salons and other destination retail that is not competing with e-commerce.