Data & Analytics

Looking back on the 2015 edition of Cyber Week, we can reminisce on big traffic, big sales … and big fails?

Several high-profile site outages hit major retailers during a period of historically heavy online shopping. While nobody would call these positive events, they do offer retailers a few valuable lessons about the need to stay one step ahead of digital customer demand.

Not Too Big to Fail

Your inventory is your biggest investment, and getting it right takes a lot of work. Customers don’t like seeing outdated inventory or empty racks. They don’t like having to ask, “Is there more in the back? and having the employee answer, “I’m not sure.” But keeping track of what’s coming in and going out isn’t always easy.

It’s like it is 1997 all over again with the Federal Trade Commission stepping in to block a merger between Staples and Office Depot on grounds that the deal would diminish competition.

Design firms and in-house retail design teams from around the globe are invited to submit projects for the Retail Design Institute’s 45th annual international store design competition.

The competition celebrates exceptional retail experiences across more than 20 categories from full-line department stores and specialty shops to restaurants and pop-ups. In addition, a single "Store of the Year" will be chosen from among the winning entries.

Brookshire Grocery Co. is undertaking an ambitious omnichannel transformation plan, and focusing it on the wants and needs of the consumer.

“We know everything there is to know about our customers,” said John D’Anna, senior VP and CIO of Tyler, Texas-based Brookshire, in an interview with Chain Store Age. The regional chain operates 152 stores under the Brookshire’s, Super 1 Foods and Fresh by Brookshire’s banners.

Strong same-store sales in the third quarter did not keep Genesco Inc. from lowering its guidance, as the company takes steps to reduce inventory through promotions and discounts.

The specialty retailer of hats and accessories said that for the third quarter ended Oct. 31, same-store sales increased 7%. Income was $32.9 million, or $1.43 per diluted share, compared to earnings from continuing operations of $28.8 million, or $1.21 per diluted share, for the prior year quarter. Revenue was $774 million from $723 million in the third quarter of fiscal 2015.

The latest autumn migration involves grocery chain Giant Eagle.

The Pittsburgh-based, 420-plus-store retailer is in the initial stages of overhauling its IT infrastructure with a hybrid cloud solution from IBM Cloud. The new solution, based on IBM Cloud's SoftLayer Infrastructure as a Service (IaaS), is designed to provide Giant Eagle flexible, consumption-based pricing, as well as faster procurement and customized deployment of applications.

Barnes & Noble posted disappoint results for its second quarter, but sounded a positive note about holiday sales.

The company posted a wider-than-expected loss of $39.2 million, or 52 cents per share, for the quarter ended October 31, compared to a profit of $12.3 million, or 12 cents per share, a year ago.

Losses, adjusted to account for discontinued operations and severance costs related to the spinoff of its college bookstore division, were 28 cents per share.