Data & Analytics

A retailer noted for consistently strong online customer service has received top ranking once again.

For the second consecutive quarter, L.L Bean is the top-ranked company in Stella Benchmarks from StellaService. During the third quarter of fiscal 2015, L.L .Bean ranked within the top 10 for four of five service areas in Stella Benchmarks, including phone (No. 5), email (No. 3), chat (No. 7) and returns (No. 4). In shipping, L.L. Bean ranked outside the top 25.

Retailers looking to satisfy customers this holiday season need to be sure all channels are aligned and working properly.

A specialty retailer that is defined by consistent same-store increases for the past three quarters, an over-the-top televised fashion show and loyal customers who still love its in-store experience has chalked up another record quarter.

L Brands, the parent company of Victoria's Secret and Bath and Body Works, kept its winning streak going in the third quarter ended Oct. 31. Same-store sales increased 7%. Net sales rose 7% to $2.48 billion.

Net income rose 24.4% to a better-than-expected $164 million, compared to $131.8 million last year.

How many retailers have boasted of record sales and earnings in the third quarter? So far the answer is only one (hint: It hosts a bra and panty show on national television every fall).

Digital gift cards are less risky than retailers think, and that’s not the only common piece of online fraud “wisdom” that is false.

The Technology Fraud Lab at eBay Enterprise has released a list of five online fraud myths. These include:

• Myth #1: Digital gift cards are too risky to sell.

Stein Mart says warm weather is to blame for its lackluster performance in the third quarter as the company makes plans to increase promotions to improve its top-line growth.

The off-price retailer said that for the third quarter ended Oct. 31, same-store sales fell 2.3%. Total sales also dropped 1% to $300.7 million during the same time period. Profits dipped to $82.2 million, or 27.3% of sales compared to $84.6 million or 27.8% of sales during the same time period in 2014.

Leading mall-based denim retailer The Buckle said its third quarter profits fell after strengthening online sales couldn’t overcome in store weakness.

Profits at the operator of 469 stores, billed as a denim destination, declined to $35.9 million, or 74 cents a share, during the third quarter ended Oct. 31, compared to $40.6 million, or 84 cents a share, during the third quarter the prior year. The profit decline was expected as The Buckle had previously reported that same-store sales had declined 5.2% and total sales had declined 4.1% to $280.2 million.

The CEO of Kirkland's blamed disappointing third quarter sales on traffic problems that he expects to persist into the fourth quarter despite the busy holiday season ahead.