Data & Analytics

Ace Hardware’s formula of localizing merchandise and offering individualized customer service is continuing to pay off for the hardware retail cooperative.

The company reported record revenues, profits and patronage for fiscal 2014. Ace had revenues of $4.7 billion, an increase of $546.3 million or 13%. Revenues increased $496.9 million or 12% as compared to fiscal 2013. Net income was $140.9 million for fiscal 2014, an increase of $36.4 million or 34.8%, from fiscal 2013.

San Mateo, Calif. – Almost half (48%) of consumers say they purchase more from retailers that leverage shopper interests and buying behavior to personalize the customer experience across all channels.

Mountain View, Calif. – Google is reportedly testing the inclusion of live chat with businesses linked directly within search results. According to TechCrunch, a search results card will show consumers whether a business they have search for is available for chat, and then immediately launch a Google Hangouts chat if help is in fact available.

Redmond Inc., a vertical retailer of agricultural products, is meeting the challenges of providing a seamless customer experience head-on by using a cloud-based WAN from cloud-based networking provider VeloCloud. Connecting stores, distribution centers and warehouses with effective omnichannel capabilities using VeloCloud's cloud-delivered capabilities, Redmond has grown by 800% in the last 10 years as it has evolved into a sophisticated and seamless retail operation.

Lowe’s grew same store sales 7.4% in the fourth quarter and surpassed the high bar Home Depot set the prior day in terms of profitability as well as store expansion.

Sales at Lowes during the period ended Jan. 30, increased 7.6% to $12.5 billion and U.S. same store sales grew 7.4%. Neither the top line or comp number were as large as the 8.3% sales increase and stunning 8.9% comp increase Home Depot generated from its U.S. stores, but Lowe’s managed to grow profits at a quicker pace.

New York - Coach Inc. is the latest retailer to take a cloudy outlook on e-commerce. The luxury chain has re-platformed its flagship site on the Demandware Commerce Cloud.

Toano, Va. – Despite falling net income, Lumber Liquidators Inc. plans to open 30-35 new stores and remodel 15-20 stores, all in an expanded showroom format, during fiscal 2015. In the fourth quarter of fiscal 2014, the retailer reported net income of $17.3 million, down 17% from $20.8 million in the same quarter the prior year.

Selling, general and administrative (SG&A) expenses $6.5 million, or 9%, to $77.8 million primarily due to higher advertising, depreciation, occupancy and payroll expenses.

As Dollar Tree prepares to absorb the costs associated with its pending acquisition of Family Dollar, the discounter beat Wall Street estimates of earnings for the fourth quarter.

Dollar Tree said net revenue improved 11% to $2.48 billion. Analysts had projected $1.15 a share in earnings and revenue of $2.47 billion. Dollar Tree said same-store sales rose 5.6% in the quarter and that the number of transactions rose 5%. For the period ended Jan. 31, Dollar Tree posted a profit of $206.6 million, or $1 a share, down from $213 million, or $1.02 a share, a year earlier.