Data & Analytics

Ride-sharing service Uber is getting more aggressive in its jockeying for position in the online delivery marketplace.

In October 2015, Uber expanded its UberRush same-day delivery service from New York, where it had been operating for about two years, to San Francisco and Chicago. UberRush uses Uber drivers to deliver merchandise from retailers to customers for a $5-$7 fee, often in minutes.

The eBay platform facilitated commerce of nearly $22 billion in the fourth quarter, a 5% increase, and counted roughly 265 million transactions during the holiday season.

The intense focus directed on EMV compliance in fall 2015 has faded, but it is still a critical issue for the retail industry.

Away from the spotlight, progress in EMV compliance since the Oct. 1, 2015 mandate passed has moved more slowly than many in the industry may realize. According to a survey of 200 retail professionals conducted during the January 2016 NRF Convention by ACI Worldwide, the majority of respondents are not compliant.

A lot of attention has been paid to purchase drivers, but what about factors that prevent consumers from buying your products?

A new study of 900 U.S. consumers conducted in November 2015 by international law firm Morrison & Foerster indicates that concerns about privacy are reducing the number of purchases customers make.

At least once in the last 12 months, more than one-third (35%) of respondents indicated that they had decided not to purchases products or services from a company because of privacy concerns.

Retailers are continually on a quest to find innovative technologies to help deepen customer engagement with their brand.

Yet, perhaps the most critical part of the buying journey happens when a consumer puts down her device and looks for a human being she can talk with about solving her problem – something that even the most engaging technology can’t provide by itself.

Slowly but surely, consumers are becoming open to the idea of switching from leather wallets to an electronic version.

Walmart is launching a new open source cloud platform that seems aimed at hurting Amazon Web Services (AWS) as much as helping retailers.

The cloud management and application lifecycle management platform, known as OneOps, has been under development at the @WalmartLabs innovation center for two years. Walmart has used OneOps internally to support efforts such as improving its website and deploying online grocery features.