Adidas reduces loss with Micros solution

Herzogenerauch, Germany - Employing 45 profit protection managers and using three different POS systems across 11 global markets, Germany-based vertical athletic apparel/footwear retailer Adidas does not have an easy time managing loss prevention. But as demonstrated in a presentation at the recent Oracle Industry Connect 2015 conference, Adidas is simplifying loss prevention with the use of the Micros XBR loss prevention solution.



Before implementing XBR, Adidas lacked visibility to identify specific causes of shrink and could not perform loss prevention exception reporting to quickly isolate unusual occurrences that suggested a loss prevention incident.



Adidas, which was an existing Oracle financials user, initially implemented XBR in its North American operation, where the retailer felt there would be the best commercial and functional fit. Satisfied with the comprehensive visualization XBR provided into North American loss prevention data, Adidas launched XBR in Europe in 2009, but encountered initial difficulties.



However, Adidas retrenched and underwent a two-year global implementation plan that included change management focused on issues such as password-sharing and refund fraud,. The retailer focused on its own stores first and then implemented XBR in licensed stores.



Based on success in reducing loss due to theft and fraud, Adidas continues to offer lifecycle support for XBR and also engages in continual user training, as turnover for store associates reaches as high as 150%.