Data & Analytics

Wal-Mart Stores filed a lawsuit against Visa Inc., saying the payments network wants it to verify transactions made with debit cards with signatures rather than the chip-and-PIN protocol, Bloomberg reported.  

The nation’s largest U.S. apparel retailer is looking to streamline its model. Amid first quarter same-store sales declines across all its brands, Gap Inc. said it is identifying opportunities to streamline its business to be more efficient and flexible. The retailer also is evaluating its Banana Republic and Old Navy store fleets, mostly outside of North America, with an eye to sharpening its focus on geographies with the greatest potential.

Roche Bros. may only operate 19 local stores, but still thinks big when it comes to meeting customer demand wherever it exists. The Massachusettes-based chain has selected Unata to build an enhanced e-commerce and omnichannel shopping experience. The new e-commerce platform will be available at 18 of its Roche Bros. and Sudbury Farms stores, which will feature a home delivery option in eastern and central Massachusetts and a curbside pickup option at a growing number of locations.

While some retailers focus on the promise of the Store of Tomorrow, others are using leading-edge technologies to deliver the Store of Today — offering unparalleled customer experience that drives satisfaction, traffic, frequency of visits, and sales. How do they do it?

Everyone is talking about the huge impact millennials are having on retail. Also known as Gen Y, they are usually considered to occupy the 18-to-35 age demographic. But what about Gen Z, the younger siblings (or even children) of millennials?
 
Based on what we’ve seen so far, here are three ways Gen Z will change retail in the next few years.
 
Video Killed the Retail Star

Birchbox has added two new executives to enhance the customer experience, hiring VPs in product management and creative.

Terre Layton was named global VP of product management and user experience, responsible for global product management, the product strategy and roadmap, and the user experience. She most recently worked at Sephora, where she served as head of front-end product management and led strategic digital innovation projects. She has also consulted for several beauty retailers and e-commerce companies.

Swedish home furnishings giant Ikea is testing a mobile application feature that generates QR codes for the products in shoppers’ carts to help speed up checkout, according to a report by mobilecommercedaily.com.

The program eliminates the need for users to scan multiple items at checkout, according to the report.

Online consumers appear to be remembering Mom this year.

According to new data from the Adobe Digital Index, online sales in the important Mother’s Day gift categories of flowers/gifts and jewelry are both trending 2%-3% higher than they were in 2015.