Data & Analytics

From convenient access to reduced heating costs, automatic doors provide retailers with some key benefits.

When it comes to supporting liquor sales, the Granite State is looking for a rock-solid enterprise foundation.   The New Hampshire Liquor Commission, which operates 79 retail stores across New Hampshire, is turning to the Microsoft Dynamics AX ERP platform. The New Hampshire Executive Council has approved a contract with global Microsoft Dynamics partner AlfaPeople to implement and support the application. The $19 million dollar, 10-year contract was won in competition with multiple solutions and through a multi-year selection process.

Enough of the “retail is dying” narrative that has dominated so many headlines the past few months. It’s way overplayed.

Brick-and-mortar is evolving, not dying. And it’s full of exciting new players — many of them digitally native — that are infusing the industry with something it can always use: new blood. Here’s a quick rundown of some of these newcomers to the physical space:

A 30-year industry veteran is taking day-to-day control of the Oracle Retail global business unit.   Oracle has appointed Ray Carlin as senior VP and general manager, Oracle Retail. Carlin will be responsible for leading the Oracle Retail global business unit and report to Mike Webster, Oracle’s senior VP and general manager, retail and hospitality.  

From investments to support omnichannel initiatives to energy efficiency programs and equipment upgrades, prioritizing and approving capital expenditures has become increasingly complex for retail CFOs.

“Retail CFOs are performing a high wire balancing act these days,” said Rod Sides, vice chairman and retail and distribution practice leader for Deloitte. “Online sales are growing while the traditional business is flat to declining, but still accounts for 80% of the revenue.

Today, when it comes to adding new members to your board of directors, creating a balance between industry experience and innovation is extraordinarily important. Filling board seats with industry veterans and compliance experts may feel comfortable in the short term, but to adapt to today’s savvy and demanding consumer, companies must be more forward thinking.

We’ve all witnessed the recent evolution of the C-suite — companies bringing in new, young talent, often from other industries, to modernize a brand, enhance the store experience or to leverage technology.

Smart mirrors are a ‘cool’ in-store technology, but facial recognition software is another story entirely.      Those are among the findings of a new survey by RichRelevance, a provider of omnichannel personalization technology. The company surveyed more than 2,000 U.S. and U.K. consumers about how technology can impact their in-store shopping experience, highlighting the  differences between what shoppers thought was ‘cool’ and ‘creepy’.  

Chain Store Age spoke with Vikas Aron, director of product management for Manhattan Associates, about how the store has become a vital point in the modern supply chain.

How does having an accurate view of store-level inventory enable effective omnichannel fulfillment?

More and more retailers are leveraging their physical locations as fulfillment centers, with store associates acting not only as sales clerks but also as fulfillment specialists. The advantages of handling fulfillment from the store are many.