Data & Analytics

A shift in the timing of a major holiday was cause for celebration at home furnishings retailer Havertys Furniture Companies Inc.   Sales in the second quarter of fiscal 2016 at Havertys rose 4% to $194.8 million, from $187.7 million the same period a year earlier. Same-store sales increased 2.8%. Written total and same-store sales for the second quarter both rose 6%.  

A lot of attention has been paid to the impact of mobile wallets in the payment technology arena. However, other technologies are also emerging to make payment, among other shopping activities, easier and more efficient. For example, 1-800-Flowers.com is partnering with Amazon.com to make the digital ordering process (including processing and payment) even easier.  

Amazon.com has unveiled another new feature for its second iteration of Prime Day, and customer voices will be heard.   The e-tail giant is offering exclusive Prime Day deals for Amazon Prime members who use its Alexa voice-activated artificial intelligence platform through July 12. These offers will be good for eligible shoppers who order products using their voice on Amazon Echo, Echo Dot, or Amazon Tap devices.  

A new player has entered the value grocery segment.    LogicLane, a start-up company that provides discount wholesale grocery supply chain services and a wholesale grocery e-commerce marketplace for businesses, has entered the retail arena, opening a supermarket in Uniontown, Pennsylvania.       Called Mill Street Merchants, the store is designed to extend the extreme value deals previously only available to national businesses on the LogicLane website to local businesses and consumers.

Nordstrom has taken another step to reduce complexity in its supply chain and improve its shipping of online orders.    The retailer has bought a minority stake in DS Co., a software company that links inventory management between retailers and suppliers, the Wall Street Journal reported. The company, based in Utah, offers a cloud-based service, called Dsco, which makes it easier for suppliers to directly ship orders placed through their retail partners.   

As the largest, most diverse generation ever, it’s impossible to predict the full impact millennials will have on the retail landscape.   Unlike their older counterparts, millennials are digital natives with preferences and behaviors continuing to shake up the retail world. This poses a quandary for retailers. In n a highly competitive market, how can they engage millennials without alienating or “creeping out” older consumers?  

Payment processing platform Worldpay isn’t naming names, but appears to be owning up to playing a major role in the Etsy transactional outage.   Since July 1, what Etsy has described as a third-party payments processing issue has stalled thousands or even millions of online transactions. In a running thread on the online marketplace’s “Bugs” community forum, some users have been posting that their delayed orders have gone through, but others still complain of inability to process payments.  

Operating seven stores, McLendon Hardware Inc. may not seem like a top target for a customer data breach.   However, the Renton, Washington-based chain understands that no retailer of any size is immune to the risk of having sensitive customer data stolen by cybercriminals. That is why McLendon utilizes an Epicor deployment of the Hewlett Packard Enterprise (HPE) SecureData Payment security solution.