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Data & Analytics

  • Specialty retailer deploys new platform to improve merchandising, store ops

    The DNA of Altar’d State is based on delivering a distinctive store experience and merchandise offerings, while always “standing out for good” in the world.  

  • Casual dining chain jumps into online ordering game

    Cracker Barrel Old Country Store’s mission is to “keep things simple and please people.” The same holds true when it comes to helping customers place orders.   Responding to its visitors’ demand for more convenience and flexibility when placing to-go orders, the chain now features a platform that allows customers to order meals through their smartphones, tablets, laptops and desktop computers.   

  • Home improvement chain debuts VR-based ‘how to’ classes

    Lowe’s Cos. is embarking on the next chapter of its virtual reality journey.   Starting Tuesday, March 7, the home improvement chain’s store in Framingham, Massachusetts, debuted its “Holoroom How To,” Lowe’s first-ever virtual reality DIY skills-training clinic. As consumers enter the interactive virtual reality (VR)-based environment, they wear an HTC Vive headset to receive “hands-on” tutorials on basic DIY skills, including supplies and steps, needed to complete a project.  

  • Hardware chain adds retail management platform

    Hefner Ace Hardware knows the only way to expand its breadth is to have data integrity and inventory accuracy.   This was not an easy task for the family-owned, independent operator. When the retailer become an official Ace Hardware dealer in 2015, the retailer tripled its inventory, “and now we maintain 30,000 SKUs,” said Jason Hefner, owner, Hefner Ace Hardware. “Because of that jump in our inventory levels, we needed a system that was better equipped for inventory management and analysis.”  

  • The retailer with the best customer experience is…

    Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience. Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience. Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.

  • Brixmor buys grocery-anchored center in Ann Arbor

    Brixmor Property Group has purchased Arborland Center, a 404,000-sq.-ft. center in Ann Arbor, Michigan, for $102 million. The center is anchored by Kroger and Nordstrom Rack and is situated between the University of Michigan and Eastern Michigan University.  

  • Discounter in rapid EAS rollout

    No retailer is immune to theft — even discounters.   That’s why Dollar General has completed a speedy installation of an electronic article surveillance (EAS) solution from Checkpoint Systems chainwide.    The discounter began its journey by testing EAS pedestals and deactivation systems in a limited number of stores to determine the benefits of how visible EAS tagging deters shoplifting and protects high-theft inventory.   

  • Discounter uses machine learning to stay 'on Target' with shopper demand

    Target’s omnichannel journey may have started five years ago, but newly-emerging digital touchpoints continue to change the game.   By leveraging machine learning to tap into customer demand, the mass merchandiser is defining which touchpoints are not only valuable, but influencing its shoppers’ paths-to-purchase. The initiative was discussed at the “Determining New Omni-KPIs To Hit Goals And Key Drivers” session at eTail West 2017, in Palm Springs, California, Feb. 27-March 2.  
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