Data & Analytics

Express Inc.’s profit plunged 59% in its fourth quarter amid increased discounting and weak mall traffic.    In reporting its fourth quarter results, the apparel retailer said it plans to improve its merchandise mix through a more curated selection.   Express’ profit decreased 59% to $22.8 million in the quarter ended Jan. 28, in line with expectations, as earnings per share fell to $0.29, from $0.67 in the year-ago period.   .

Coop Denmark has deployed a new solution to help it reduce energy consumption by 20% by 2020.   The retailer, which has some 1,200 stores, will deploy Honeywell’s software-based energy management solution, Enacto, and up to 20,000 wireless Enacto submeters throughout its stores, providing the retailer with a unified view of energy use across all of its locations.  

In an omnichannel world, success is based on presenting the right products in front of shoppers when — and where — they are ready to make a purchase.   Soft Surroundings quickly learned that the more it expanded however, the harder this task became. Choosing the right allocation and merchandise planning solution was only the first step in the brand’s journey. By partnering with Columbus Consulting International, the chain was able to streamline the design, deployment and implementation of its new solutions.

The Oaks, a 39-year-old Macerich-owned property in Thousand Oaks, California, has been awarded the first BREEAM green standards certification for an in-use building in the U.S.   BRE America, a unit of the Building Research Establishment Environmental Assessment Methodology (BREEAM), bestowed the designation on the Macerich property at an awards event in London this week. BREEAM is the oldest sustainability assessment method for new construction, renovations, and in-use properties.  

Following a report that said the CIA is capable of breaking into Apple devices, the electronics company is working diligently to fix potential vulnerabilities.   On Tuesday, March 7, the WikiLeaks website said the CIA has an arsenal of malware ready to undermine security and encryption measures on Apple’s iPhones, Mac OS operating system, AirPort routers, according to ReCode.   

Lowe’s Cos. is embarking on the next chapter of its virtual reality journey.   Starting Tuesday, March 7, the home improvement chain’s store in Framingham, Massachusetts, debuted its “Holoroom How To,” Lowe’s first-ever virtual reality DIY skills-training clinic. As consumers enter the interactive virtual reality (VR)-based environment, they wear an HTC Vive headset to receive “hands-on” tutorials on basic DIY skills, including supplies and steps, needed to complete a project.  

Hefner Ace Hardware knows the only way to expand its breadth is to have data integrity and inventory accuracy.   This was not an easy task for the family-owned, independent operator. When the retailer become an official Ace Hardware dealer in 2015, the retailer tripled its inventory, “and now we maintain 30,000 SKUs,” said Jason Hefner, owner, Hefner Ace Hardware. “Because of that jump in our inventory levels, we needed a system that was better equipped for inventory management and analysis.”  

Supermarkets and fast-casual restaurant brands took the top positions in an annual ranking of customer experience. Publix, Chick-fil-A, and H-E-B earned top three positions in Temkin Group’s 2017 Temkin Experience Ratings, a cross-industry benchmark of customer experience. Publix had a score of 84%, closely followed by Chick-fil-A and H-E-B, which both scored 83% in the seventh annual rating.