Data & Analytics

With more customer-specific information filtering into retail enterprises, brands are primed to deliver more personalized, seamless experiences. Such efforts not only drive repeat visits and purchases, but also “help retailers to differentiate themselves in the marketplace, and get closer to the customer,” said Tom Moore, industry lead of retail and hospitality at Zebra Technologies.

Global beauty giant Sephora continues to disrupt the beauty category, rolling out new technologies — online as well as in store — and new formats. Its latest retail concept is positioned in the category’s fast-growing sweet spot: personalized customer services.

Marcus & Millichap’s Q2 Boston market report signals urgency to retailers like the famed lamps Paul Revere placed in the tower of the Old North Church. To wit:

A specialty retailer is streamlining its merchandising operations.   Gap's Intermix division has become the company's first brand to transition to the cloud. The upscale specialty retailer is leveraging Oracle’s cloud-based platform to drive efficiencies across merchandising and inventory management. The platform supports end-to-end operational efficiencies and empowers the business teams among specialty apparel company Intermix.  

Silver Jeans Co.’s newest service solves one of female consumers’ most dreaded tasks — shopping for jeans.   By partnering with Fitcode, a fashion-data company that specializes in women's denim, Silver Jeans Co. now has a way to deliver a personalized, fit-focused shopping experience. Integrated on the retailer’s e-commerce site, the service allows consumers to take a fit quiz, and then shop personalized style recommendations tailored to their unique body types.  

Cyber-thieves have found their way into Whole Foods Markets’ payment network.   The natural foods grocer, which Amazon purchased for $13.7 billion in August, learned that payment card information processed at certain venues within some of its stores, such as taprooms and full table-service restaurants, has been breached. These venues use a different point-of-sale system than the company’s primary checkout systems.   

With department stores being replaced by gyms and office space, retail tenants who signed on for the traffic generated by traditional anchors are of the opinion that the co-tenancy clauses in their leases need restructuring. At a forum staged by Jones Lang LaSalle at its New York office yesterday, two noted mall developers agreed.  

Staying true to its “thrifty” roots, Savers has added a robust wireless solution without breaking the bank.