Data & Analytics

The omnichannel experience continues to raise the bar on the customer experience at Office Depot — all while taking a toll on labor.  

Walmart made sweeping changes to its e-commerce organization for the second time since it acquired online retailer Jet.com and appointed company founder Marc Lore as head of its own e-commerce division. The latest move, announced in a memo to Walmart associates on Jan. 13, further consolidates the retail giant’s online properties, and strengthens Lore’s influence on the chain’s digital strategy as it faces-off with Amazon.    

Luxury Brand Holdings, parent company of Ross-Simons and Sidney Thomas, has appointed James M. Speltz as president.    Speltz will join the company’s board and oversee all business activities. Most recently, he was COO for Teikametrics, a software and service provider to Amazon.com third-party merchants.  

Albertsons appointed Narayan Iyengar as senior VP, digital marketing and e-commerce.   Iyengar will be responsible for leading all aspects of digital marketing, including loyalty programs, shopper marketing and the company’s overall digital presence, as well as Albertsons’ e-commerce business, including home delivery.   

An historic department store building that closed its doors and has been empty for 30 years — long enough for a tree to start growing inside it — has been given a brand new lease on life.  

Besser Ace Hardware may be Arkansas's oldest hardware store, but modernized technology is making it more customer friendly.   The retailer, which was established in 1887, has served the downtown Little Rock community in its current location since the 1960’s. When the operator embarked on a complete remodel however, it was time to replace its previous point-of-sale system with robust software.  

The Chinese e-commerce giant had a very merry holiday as its December quarter sales surged 54% year-over-year (YoY).   Alibaba’s sales hit $7.7 billion for the three months ended on Dec. 31, 2016, exceeding analysts’ expectation of $7.3 billion. The increase is also prompting the retailer to “adjust up our 2017 fiscal year revenue guidance from 48% to 53% year-over-year growth,” said Maggie Wu, CFO of Alibaba Group.   

Every year after the holidays the same topics seem to dominate media coverage of the retail industry. The numbers are in, who’s closing stores? Who’s going out of business? Who are this year’s casualties in the great Clicks vs. Bricks War? This focus on post-holiday attrition is part of a larger conversation about the future of retail, one often tinged by notes of panic, dire predictions, and dramatic pronouncements such as: Online retail is damaging brick-and-mortar. Malls are dead! Retailers are shuttering hundreds of stores! 

Walmart is adding a new category to its assortment: automobile sales.    While the chain has always sold tires and accessories, a new partnership with CarSaver, an online auto retail platform, is allowing the retail giant to dip its toe into the car sales industry. The retail giant is setting up CarSaver kiosks at 25 Walmart superstores in Houston, Dallas, Phoenix and Oklahoma City.  

The trends featured at the annual NRF Convention & Expo never fail to get the tech juices flowing, and this year was no exception.    Sessions and the expo floor illustrated how retail technology has changed dramatically in a very short time. However, the event also relayed a sobering message: the industry needs to greatly evolve to keep up pace with customer expectations, and remain relevant in the long-term.