Data & Analytics

Managing a diverse inventory and high transaction volume is no laughing matter.   This process becomes even harder when data is being supported by a legacy merchandising system. Ready for a change, Spencer’s conducted “an exhaustive search of the enterprise retail systems market,” according to the chain’s CIO Carey Lowrey.  

As more shoppers embrace digital solutions, apparel retailers must merge online and offline experiences to drive e-commerce sales.   This was according to “Apparel Trend Report: Reconciling the Tech with the Tactile,” a report from Criteo that highlights the latest shopping trends in the apparel and accessories retail category. The report offers insight into shifting shopper behavior and actionable intelligence for retailers and brands as they seek to fully capitalize on the apparel e-commerce ecosystem.  

One of the fastest-growing regions in the nation--in both jobs and population — will be home to another retail-heavy mixed-use project.   RPS development and High Street Residential, a Trammel Crow unit, will be building 342,000 sq. ft. of retail and restaurant space encompassing 23 buildings in Allen, Texas, according to the Dallas Morning News.  

Walmart has appointed Rahul Joshi as senior VP, customer care, U.S. eCommerce, effective immediately.       Joshi joins the discounter after more than 25 years at Citibank, most re-cently as the head of consumer operations in Asia, where he successfully led customer-focused teams. He reports to Marc Lore, president & CEO, Walmart U.S. eCommerce.   

To the key to omnichannel success is having access to synchronized, and up-to-date business information.   Mattress Firm is partnering with Visionet Systems to create a centralized information repository that integrates all business information across retail channels in near real-time — a move that will improve operational efficiency enterprise-wide.  

There is clearly a “generation gap” when it comes to how — and where — different customer segments choose to shop.   This was according to a recent study from Dealspotr, a crowdsourcing platform for savings. The firm launched an online survey among respondents across age groups, including Generation Z (20 and under), Millennial (21 to 35), Generation X (36 to 52), and Baby Boomers (53 and above), and monitored their visits to fashion-related areas across the Dealspotr website.  

A potential acquisition could give Amazon some leverage as it expands its brick-and-mortar presence.   BJ’s Wholesale Club is putting itself up for sale, and Amazon has expressed modest internal interest in the chain, according to The New York Post.  BJ’s, which was once a public company, was bought for $2.8 billion by private equity firms Leonard Green & Partners and CVC Capital Partners in 2011.   

Walmart hit the century mark in terms of training academies.   The retailer on Monday celebrated the grand opening of its 100th U.S. training academy, in Frontage, Edmond. The academies were first introduced in 2016 and have expanded to 40 states.  

A new retail experience is giving shoppers — and sports fans — the chance to feel like a professional athlete.   Mizuno, one of the world’s largest specialty sporting goods manufacturers and the official baseball gear partner of the Atlanta Braves, has entered the U.S. retail arena with the opening of The Mizuno Experience Center. It is the first retail store to open at The Battery Atlanta, a 400,000 sq. ft. mixed-use development located just outside the Braves’ new home, Sun Trust Park.   

Despite privacy concerns, consumer will share data with companies if it saves them money or resolves customer service issues faster.    This was according to a recent study conducted by YouGov on behalf of customer experience company [24]|7, which tapped 1,145 U.S. consumers.   Nearly half (43%) of consumers agreed that they would exchange personal data with companies to save money through personalized promotions, discounts or deals, followed by 39% looking for speedier issue resolution.