Data & Analytics

The supermarket industry is constantly changing. Consumer food choices and how they shop, frequent regulation modifications and new technologies to integrate are just a few things we gathered from recent customer input concerning the most pressing issues for the industry. As 2017 rolls along, there are four emerging trends we see that grocery marketers should be aware of for the remainder of the year.   1. Impact of the digitally engaged food shopper on retail facilities

Consumers are excited by the prospect of retailers taking their loyalty programs digital — if they can keep programs simple.   In fact, a majority of shoppers would prefer if retailers would create digital rewards programs. Not only do 71% of shoppers want the option of managing their loyalty programs on mobile phones, 70% said they would use a mobile version of their loyalty cards if they didn’t have to sign into a website or download an app.  

Online retailing is on an upward trajectory that shows no sign of slowing.   In fact, the segment is expected to grow at a compounded annual growth rate (CAGR) of close to 16% between 2017-2021, according to a research forecast from Technavio.  

The message is clear: Amazon wants to furnish its shoppers’ homes.   The online retailer has made a strong commitment to the furniture category by expanding its merchandise assortment and custom designs. Now it is giving the category even more attention, according to sources that said the Amazon is building at least four massive warehouses focused on fulfilling and delivering bulky items, MarketWatch reported.  

Brooks Brothers is the latest victim of a data breach.   According to the specialty retailer, an unauthorized individual installed malicious software designed to capture payment card information on some of the chain’s payment processing systems. The software compromised payment card information across some purchases made at certain Brooks Brothers and Brooks Brothers Outlet retail locations in the United States and Puerto Rico.  

Macy’s reported disappointing earnings for its first quarter, as its sale continued to slide.    Macy's posted a first quarter profit of $71 million, or 23 cents a share, down from $116 million, or 37 cents a share, in the year-ago period. Excluding some costs, Macy's adjusted per-share profit fell to 24 cents from 40 cents, below analysts' expectations for 35 cents.   

Kohl’s Corp. posted mixed results for its first quarter, as sales continued to decline but profit jumped amid expense control and more careful inventory management.    The retailer reported net income of $66 million, or 39 cents per share, in the quarter ended April 29, up from $17 million, or nine cents per share, in the year-ago quarter. The gain, much better than expected, came as the company cut general expenses by $33 million.   

When shoppers talk about brands, they usually do it offline.   That’s according to a study by Engagement Labs that measured the performance of 60 brands with respect to social media and word of mouth conversations. Amazon came out on top in the retail and apparel category, followed by Nike and Nordstrom.   

Samsonite has selected a cloud-based solution to enhance its omnichan-nel operations and improve order visibility, flexibility, profitability and speed.   The luggage company will deploy the Aptos Enterprise Order Management solution. The tool will serve as a central commerce hub and manage all orders throughout their lifecycle, from initiation to fulfillment and delivery.   

Canada’s Aritzia Inc. is expanding its Chicago footprint as it targets both brick-and-mortar and online expansion.    The fashion retailer will open a flagship on Rush Street in Chicago this fall. The Vancouver, British Columbia-based company already operates a store in the Windy City, at Water Tower Place.