Luggage giant readies for order visibility

Samsonite has selected a cloud-based solution to enhance its omnichan-nel operations and improve order visibility, flexibility, profitability and speed.



The luggage company will deploy the Aptos Enterprise Order Management solution. The tool will serve as a central commerce hub and manage all orders throughout their lifecycle, from initiation to fulfillment and delivery.



The solution combines real-time inventory across the enterprise with front-end order management, allowing Samsonite to fulfill merchandise from any location or channel to best serve its customers and prevent lost sales. With streamlined access to customer histories, communication logs and order information, the platform will enable the company to create and manage orders quickly.



“To ensure Samsonite’s market-leading products are available to consumers no matter when, where or how they choose to shop, we needed an order management solution that could consistently fulfill customer expectations for order delivery and order pickup,” said John Mullins, VP and general manager of direct-to-consumer at Samsonite. “We found that solution with Aptos Enterprise Order Management, and we are eager to bring exceptional fulfillment flexibility to Samsonite customers.”